Sandra May Agudo
Las Vegas,NV
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative Patient Coordinator
Rad Partners
02.2022 - 08.2022
- Answers phones and emails, schedules and confirms appointments, and inputs customer data into company systems.
- Organizes workflow and appointment by reading and routing correspondence, collecting customer information, and managing assignments.
- Manages department schedule by maintaining calendars for department personnel and arranging meetings, conferences, teleconferences, and travel.
- Completes requests by greeting customers, in person or on the telephone, and answering or referring inquiries.
- Maintains customer confidence and protects operations by keeping information confidential.
- Keeps equipment operational by following manufacturer instructions and established procedures.
- Secures information by completing database backups.
- Provides historical reference by utilizing filing and retrieval systems.
- Contributes to team effort by accomplishing related results as needed.
- [Work Hours & Benefits] Schedulers will also want some details on your working hours and benefits. In this section of your scheduler job description, tell potential applicants about overtime or seasonal availability requirements, and sell them on the office perks benefits that set your business apart, like paid vacation time, family leave, or childcare reimbursements.
- Scheduler Qualifications/Skills:
- Scheduling
- Administrative writing skills
- Professionalism, confidentiality, and organization
- Reporting skills
- Travel logistics
- Typing
- Verbal Communication
- Microsoft Office skills
CNA - Certified Nursing Assistant/ Staff Scheduler
Advanced Health Care of Summerlin
01.2019 - 06.2021
- Follows the master staffing schedule
- Communicates continuously with DON/ADON to ensure coordination of information and maintain accuracy of nursing schedule
- Prepares daily staffing sheets with continual revisions as necessary
- Follows center policy and DON guidelines for numbers and assignment of staff
- Completes a listing of vacant nursing positions for DON weekly
- Schedules staff vacations according to guidelines in the personnel policies and the DON/ADON's direction
- Ensures at least one other staff member is oriented to the schedulers position in the event of vacation, direction, sick leave, etc...
- Forwards overtime request, paid time off requests and trade requests to Payroll
- Creates and maintains forms necessary for completion of scheduler's task
- Respects the confidentiality and dignity of staff and residents
- Copies staffing sheets from day (days prior). Forward one to Payroll
- Reviews daily exemption sheets for payroll
- Ensure all new employee orientation schedules are on staffing sheet
Certified Nursing Assistant
North Las Vegas Care Center
08.2017 - 06.2018
- -Housekeeping: keeping the patient's bed and area clean and tidy
- -Toileting: placing bedpans or helping support a patient to the bathroom as well as emptying catheters when
- -Hygiene: bathing, combing hair, brushing teeth, shaving, nail care, changing of clothes, etc
- -Feeding: helping feed and hydrate the patient
- -Positioning: turning or positioning patient to help prevent bed sores
- -Bedding: changing of linen and sheets to prevent infections
- -Exercise: helping patients exercise per orders of the doctor or therapist
- -Mental support: providing emotional support for patients and their families
- -Movement: helping patients get out of bed, sit up, walk or get in to wheel chair
- -Equipment care: cleaning and sterilization of equipment after use
- -Cleanliness: maintaining a clean and disinfected area to avoid infections
- -Helping hand: provide any assistance to the patient as needed
- -Communication: chatting with patient helping them feel more at ease
- -Messages: give the patient a message if they ask for it or it is ordered
- -Following directions: make sure all orders are followed
- -Being dependable: answering all call lights as soon as possible
- -Equipment usage: assisting and watching over the use of equipment
- -Safety: removing any potentially dangerous items or hazards from the area
- -Comforting: keeping the patient comfortable at all times
- -Vitals: checking and recording of vital signs such as blood pressure, heart rate, respiration rate, etc
- -Monitor: watching the signals from any equipment used
- -Physical changes: looking for any physical changes in the patient such skin color, infection, etc
- -Speech patterns: talking with patient and listening to any perceivable changes such as slurring of words, etc
- -Listening: asking the patient how they feel, any complaints, pains etc
- -Noticing: watching patient for any changes in routine, outlook, mental state, etc
- -Observing: Any changes or behavior from those recorded on previous shifts
- -Dietary intake: keeping track of all food and drink take in by patient
- -Toilet changes: tracking any changes in bowel movements or urinations including the amount, texture and color
- -Infection control: keep a sharp outlook for any signs of infection
- -Measurements: measuring height and weight
- -Lab samples: obtaining samples for lab work when directed
- -Anticipation: trying to be proactive when you see the patient may be uncomfortable
Cashier/Server
Steak Holding LLC
03.2016 - 08.2016
- Take customer orders at the counter
- Receive payments and present change to customers
- Pack food items, make coffee, and fill beverage cups
- Function as the host/hostess of the restaurant
- Make reservations for customers
- Receive food checks from waiters or customers
- Appeal to impatient or irritated customers, especially during rush hours
- Manage the register, including all credit card and cash operations
- Ensure a balance of the register at the end of the shift or working period
Education
Certificate in Nursing Assistant Training -
College of Southern Nevada
01.2016
GED - undefined
College of Southern Nevada
01.2016
Associate of Science - Hospitality Administration And Management
College of Southern Nevada
Las Vegas, NV05-2028
Skills
- TIME MANAGEMENT (Less than 1 year)
- Recruiting
- Analysis skills
- Anatomy knowledge
- Employee Orientation
- Cash register
- Schedule management
- HIPAA (Less than 1 year)
- Computer literacy
- Cash handling
- Calendar management
- ICD-10
- Customer service
- Physiology Knowledge
- Phone etiquette
- Medical Terminology
- EMR systems
- Clerical experience
- Filing
- CLIENTS (Less than 1 year)
- Medical terminology
- Medical records
- Clerical Experience
- Typing
- Vital signs
- Patient observation
- Caregiving
- INFECTION CONTROL (Less than 1 year)
- Medical Office Experience
- ICD coding
- Medical Records
- CNA
- Anatomy Knowledge
- HIPAA
- Windows
- Vital Signs
- Sales
- EMR Systems
- Patient Care
- ICD Coding
- Reliable team player
- HIPAA compliance
- Patient care
- Direct patient care
- Collecting vital signs
- Bathing assistance
- Compassionate
- Mobility assistance
- Companionship and emotional support
- Documenting behaviors
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Payment processing
- Complaint resolution
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Scheduling
- Microsoft outlook
- Call center operations
- Follow-up skills
- Call management
- Product knowledge
- Paperwork processing
- Documentation
- Team development
- Order processing
- Administrative support
- Data collection
- Prioritization
- Staff training
- Microsoft PowerPoint
- Microsoft Office Suite
Certification
- CPR Certification
- CNA
- BLS Certification
- CPR
- Certified Nursing Assistant (CNA)
- Driver's License
Languages
English
Professional Working
Korean
Limited Working
Timeline
Customer Service Representative Patient Coordinator
Rad Partners
02.2022 - 08.2022
CNA - Certified Nursing Assistant/ Staff Scheduler
Advanced Health Care of Summerlin
01.2019 - 06.2021
Certified Nursing Assistant
North Las Vegas Care Center
08.2017 - 06.2018
Cashier/Server
Steak Holding LLC
03.2016 - 08.2016
GED - undefined
College of Southern Nevada
Certificate in Nursing Assistant Training -
College of Southern Nevada
Associate of Science - Hospitality Administration And Management
College of Southern Nevada
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