Sandra Melissa Garcia
Peoria,AZ
Summary
Ethical Auto Claims Adjuster with excellent customer service skills to take on multiple cases while meeting strict deadlines. Adept at determining the level of loss for auto claims cases and deciding on a fair compensation for clients. Strong organizational and communication traits.
Overview
16
16
years of professional experience
Work History
Senior Auto Claims Adjuster
USAA
05.2022 - Current
- Kept current on insurance regulations, laws, policies and procedures.
- Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
- Successfully negotiated settlements with claimants and insurers.
- Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.
- Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
- Self-motivated, with a strong sense of personal responsibility.
- Proved successful working within tight deadlines and a fast-paced environment.
Customer Service Representative
Bulwark Exterminating
02.2022 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Medical Customer Service Representative
Valor Global/ Crisis Response Network Inc
02.2021 - 02.2022
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
- Responded to customer requests for products, services, and company information.
Customer Service Associate
LiveOps/Victoria's Secret
11.2020 - 11.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Informed customers about special promotions and provided detailed information for various products.
Insurance Specialist
Liberty Mutual Insurance
02.2017 - 01.2018
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
Personal Banker
Wells Fargo Bank
02.2014 - 02.2017
- Assisted customers with bank accounts, loan applications, signing up for new services, and made sure customers had a good understanding of process and next steps.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Cross-sold bank products and services to meet customer needs and provide options by maintaining excellent service offering knowledge.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
Restaurant Server
IHOP/Village Inn
03.2008 - 04.2014
- Cultivated warm relationships with regular customers.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
SALES ASSOCIATE
Charlotte Russe
11.2010 - 03.2012
- Determined customers’ needs ⦁ Collects payments from customers: cash, debit card, credit card, check ⦁ Accurately balanced money in register daily ⦁ Utilized other personnel’s knowledge in order to provide excellent customer service
Education
Some College - Business
Maricopa Community Colleges - Phoenix College
Phoenix, AZHigh School Diploma -
Cyber High School
Phoenix, AZ04.2008
Skills
- Auto claims adjuster license with 1 year experience
- Personal lines license in Insurance
- Bilingual - English/Spanish
- Policy Interpretation
- Customer Service Expertise
- Computer Skills – Microsoft Word, Access and PowerPoint
- Good communication, problem solving, and time management skills
- Office Equipment: PC, copier, multi -line phone, scanners, fax and printers
Timeline
Senior Auto Claims Adjuster
USAA
05.2022 - Current
Customer Service Representative
Bulwark Exterminating
02.2022 - 08.2023
Medical Customer Service Representative
Valor Global/ Crisis Response Network Inc
02.2021 - 02.2022
Customer Service Associate
LiveOps/Victoria's Secret
11.2020 - 11.2021
Insurance Specialist
Liberty Mutual Insurance
02.2017 - 01.2018
Personal Banker
Wells Fargo Bank
02.2014 - 02.2017
SALES ASSOCIATE
Charlotte Russe
11.2010 - 03.2012
Restaurant Server
IHOP/Village Inn
03.2008 - 04.2014
Some College - Business
Maricopa Community Colleges - Phoenix College
High School Diploma -
Cyber High School
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