Sandra N Estrada Nunez
Kennewick
Summary
- Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
- Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records, and front desk management.
- Personable and efficient with strong communication skills and positive attitude. Familiar with patient scheduling and administrative tasks, adept at using medical software and handling patient inquiries. Committed to creating welcoming environment and ensuring smooth office operations.
- Offering exceptional organizational skills and talent for multitasking, ready to thrive in medical office setting. Brings solid foundation in administrative tasks and ability to learn medical terminologies and procedures quickly.
- Ready to use and develop scheduling and communication skills in the Referral specialist role.
- Developed strong patient care skills in fast-paced medical environment, with focus on empathy and efficiency. Excelled in maintaining patient records and assisting with daily living activities. Seeking to transition into new field, leveraging well-developed organizational and interpersonal skills.
Overview
13
13
years of professional experience
Work History
Front Desk Medical Receptionist
Miramar Health Center
09.2024 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
Caregiver
Rosetta Assisted Living
06.2023 - Current
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with end-of-life care.
Assistant Manager
Mother's Nutritional Center
11.2019 - 01.2021
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored security and handled incidents calmly.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Assistant Manager
KFC Restaurant
03.2015 - 10.2019
- Supervised ongoing daily production phases.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Kept accurate and detailed records of personnel progress and productivity.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Front Desk Receptionist
CML Medical Center
02.2012 - 06.2015
- Answered questions about company offerings with knowledgeable responses about products and services.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Recorded contact information of customers and potential customers in internal database.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Answered calls, took messages and transferred calls to correct individuals.
- Assisted with training and orientation of new employees.
- Escalated concerns or advanced problem calls to management staff.
- Trained and mentored new telemarketers on best practices, communication strategies and performance standards.
- Overcame objections using friendly, persuasive strategies.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
Education
Early Childhood Development - Education
Columbia Basin College
Pasco, WAHigh School Diploma -
Columbia Basin College
Pasco, WA06.2023
Skills
- Time Management Skills
- First Aid Certification
- Food Handlers Certification
- Medication Administration Delegation
- Diabetes Delegation
- Appointment scheduling
- Sensitive information handling
- Insurance verification
- HIPAA compliance
- Patient registration
- Schedule coordination
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Medical Receptionist
Miramar Health Center
09.2024 - Current
Caregiver
Rosetta Assisted Living
06.2023 - Current
Assistant Manager
Mother's Nutritional Center
11.2019 - 01.2021
Assistant Manager
KFC Restaurant
03.2015 - 10.2019
Front Desk Receptionist
CML Medical Center
02.2012 - 06.2015
Early Childhood Development - Education
Columbia Basin College
High School Diploma -
Columbia Basin College
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