SANDRA P. VILLA

A Booking.com Credit Controller is responsible for the oversight of a portfolio of accounts. The Credit Controller supports Booking.com BV by being a main point of contact for its customers for all invoice related issues. The Credit Controller is expected to build strong relationships with Booking.com’s customers and business partners in an effort to ensure all invoices are paid to the terms of Booking.com BV’s hotel contract. Due to the rapid and continuous growth of the organization, the tasks and duties of this role may evolve over time. You will be keen to develop and grow within the role and to take on additional challenges and responsibilities as they occur.

• Support Booking.com BV with collecting Open Invoices.
• Implement scalable solutions.
• Cross-functional Communication and collaboration.
• Support of Booking.com BV with increasing growth of company,
• Assist with the improvement of cycle times like DSO, Cash allocation and Delivery of invoices.
• Drive progress through simple and targeted action plans. Implement short term loops of progress ( tackle the issues one by one at a high pace).
• Create Best Practice and share with Peers.
• Be a business partner with Hotels team.
• Create an out of the box mindset to support Booking.com BV with improving customer payment behavior.
• Assist Booking.com BV by being an owner of Key Performance Indicators like DSO, % received cash, within 30 days, 60 days and 90 days.
• Ensure adherence to Company policies and applicable governmental regulations.
• Liaise with peers across the business to create successful roll outs.
• Obtained payments and entered details into system.
• Responded to disputes calmly and applied logical, knowledgeable approaches to devise solutions.