Sandrar Curtis
Lithonia,GA
Summary
Dynamic and detail-oriented Front Desk Receptionist with proven expertise at The Crossing At Eastlake, enhancing customer satisfaction through exceptional service and effective appointment scheduling. Skilled in data entry and time management, I foster positive relationships while maintaining organized operations, contributing to a welcoming environment and seamless guest experiences.
Overview
18
18
years of professional experience
Work History
Front Desk Receptionist
The Crossing At Eastlake
304 5th Ave., Decatur, GA 30030
04.2023 - Current
- Greeted and assisted visitors, ensuring a welcoming atmosphere.
- Managed multi-line phone system, directing calls to appropriate departments.
- Scheduled appointments and maintained calendars for staff members.
- Processed incoming and outgoing mail efficiently and accurately.
- Updated and maintained accurate visitor logs and records.
- Utilized office software to manage documents and communications effectively.
- Provided support for administrative tasks, enhancing overall office operations.
- Assisted in maintaining cleanliness and organization of reception area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
Front Desk Receptionist
Working Shear Wonders Hair Salon
Lilburn, GA
01.2015 - 03.2017
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
Customer Service Representative
A&A Communications
Tucker, GA
03.2013 - 01.2015
- Resolved customer inquiries via phone and email, ensuring timely and accurate responses.
- Processed orders and managed account updates using CRM software to enhance customer experience.
- Trained new team members on company policies and customer service best practices for improved performance.
- Collaborated with cross-functional teams to address customer issues, enhancing overall service delivery.
- Developed training materials for team development, streamlining onboarding processes for new hires.
- Led weekly team meetings to discuss performance metrics, fostering a culture of accountability and excellence.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Participated in training programs to enhance product knowledge and customer service skills.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Office Manager
Graphic Images Printing Co.
Norcross GA
06.2007 - 09.2009
- Streamlined office procedures to enhance operational efficiency and reduce overhead costs.
- Coordinated scheduling and resource allocation for cross-departmental projects.
- Implemented new filing system that improved document retrieval speed by 30%.
- Trained and mentored junior staff, fostering a collaborative team environment.
- Developed comprehensive inventory management protocols to maintain stock accuracy.
- Oversaw vendor relationships, ensuring timely delivery of supplies and services.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Education
High School Diploma -
Des Moines Technical High School,
Des Moines, IowaSkills
- Customer service
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Administrative skills
Timeline
Front Desk Receptionist
The Crossing At Eastlake
04.2023 - Current
Front Desk Receptionist
Working Shear Wonders Hair Salon
01.2015 - 03.2017
Customer Service Representative
A&A Communications
03.2013 - 01.2015
Office Manager
Graphic Images Printing Co.
06.2007 - 09.2009
High School Diploma -
Des Moines Technical High School,