SANDRA R. GUTIERREZ
Greater Phoenix Area,,Arizona
Summary
Dynamic professional with versatile skills in project management, problem-solving, and collaboration, consistently delivering high-quality results. A fresh perspective combined with a strong commitment to success drives innovative solutions and enhances team performance. Recognized for adaptability and a proactive approach, effectively navigating challenges to achieve project goals. Passionate about fostering collaboration and ensuring excellence in every endeavor.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Inside Sales & Warranty Coordinator
Blue Square Manufacturing
07.2024 - Current
- Manage order processing, ensuring timely fulfillment and accuracy in documentation.
- Collaborate with marketing team to align strategies and support lead generation efforts.
- Contribute to increased sales revenue by identifying upselling opportunities during client interactions.
- Collaborate closely with outside sales representatives to ensure smooth transactions and coordination of efforts.
- Analyze warranty data to identify trends, facilitating proactive improvements in service delivery.
- Collaborate with cross-functional teams to streamline warranty procedures and enhance operational efficiency.
- Enhance customer satisfaction by efficiently managing warranty claims and providing timely solutions.
- Actively track performance metrics related to warranties regularly, leading initiatives aimed at achieving or surpassing established targets consistently over time.
Student
Trinity Law School
06.2023 - Current
- Human Resources Management Program
Tax Research Analyst
Symmetry Software
11.2020 - 06.2023
- Research federal, state, and local payroll tax laws and regulations to keep payroll software up to date and in compliance.
- Monitor legislative and regulatory arenas for relevant tax issues and updated management to facilitate informed decisions.
- Interpret, communicate, and execute changes as needed.
- Conduct targeted tax research to facilitate informed project planning and compliance efforts.
- Coordinate efforts between tax research and other departments to ensure proper flow and maintenance of tax withholding data, ensuring accuracy.
- Build relationships with federal, state, and/or municipal tax authorities, other industry members, and groups.
- Provide recommendations for continuous process improvement.
- Collaborate with cross-functional teams to streamline tax reporting processes and enhance accuracy.
- Stay current on ever-changing tax laws, attending professional development courses and subscribing to industry publications.
Payroll Specialist
Bank of the West
07.2019 - 10.2020
- Responsible for processing high-volume payroll transactions for multi-state payroll.
- Develop and maintain documentation for payroll procedures, ensuring adherence to best practices and regulatory standards.
- Calculate and process manual checks, garnishments, retro pays, and state and local taxation.
- Manage complex payroll inquiries, providing timely resolutions to employee concerns.
- Develop strong relationships with internal departments to streamline communication regarding employee data updates and changes affecting payroll calculations.
- Review personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
- Reduce payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
- Assist Supervisor with stop payments, ACH rejects, and ACH reversals.
- Assist with any other department processing as needed.
Associate Client Support Consultant
ADP
10.2017 - 07.2019
- Serve as a consultant in servicing ADP's products/technologies.
- Use breadth of expertise to support ADP's clients and solve client problems; taking a broad perspective to identify solutions.
- Process high-volume payroll transactions for multi-state payroll.
- Set up garnishments, medical deductions, and loan repayments.
- Set up new tax jurisdictions.
- Increase team productivity by sharing knowledge, insights, and best practices with colleagues.
- Collaborate with cross-functional teams to address complex client needs and ensure timely resolutions.
- First-line support for general HR, time and attendance, tax issues
- Provide recommendations to ADP leadership around potential best practices and training on ADP solutions, based on client input or experience.
International Sales Support
Dana Innovations
08.2013 - 01.2017
- Analyze and resolve customer inquiries in a timely manner.
- Facilitate and coordinate international shipments daily.
- Prepare all necessary export documents by following U.S. and individual country export and import rules and regulations.
- Process orders, stock adjustments, and RMAs for International Accounts in PeopleSoft.
- Coordinate with freight forwarders for timely pick-up.
- Research possible shipping and billing discrepancies for customers as needed.
- Communicate with and support International Sales Representatives and Manufacturers Representatives.
- Maintain good working relationships with the Shipping, Purchasing, Sales, and Finance departments to ensure proper and efficient processing of all orders.
National Account Manager
Medtronix
02.2013 - 08.2013
Customer Service Supervisor
The AVC Group
05.2011 - 12.2012
Business Service Representative
SBC/AT&T
10.1999 - 11.2009
Education
BA - Applied Studies: Organizational Leadership/Psychology
Azusa Pacific University
Azusa, CACertification
- America Payroll Association/Payroll Org
- Certified Payroll Professional Certification
Languages
Spanish
Timeline
Inside Sales & Warranty Coordinator
Blue Square Manufacturing
07.2024 - Current
Student
Trinity Law School
06.2023 - Current
Tax Research Analyst
Symmetry Software
11.2020 - 06.2023
Payroll Specialist
Bank of the West
07.2019 - 10.2020
Associate Client Support Consultant
ADP
10.2017 - 07.2019
International Sales Support
Dana Innovations
08.2013 - 01.2017
National Account Manager
Medtronix
02.2013 - 08.2013
Customer Service Supervisor
The AVC Group
05.2011 - 12.2012
Business Service Representative
SBC/AT&T
10.1999 - 11.2009
BA - Applied Studies: Organizational Leadership/Psychology
Azusa Pacific University
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