Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sandra R. Mitchell

Black Mountain,NC

Summary

Currently semi-retired, I would like to supplement my income with a part-time position in or around Black Mountain, North Carolina. I am available to work 20 to 30 hours per week.

Overview

29
29
years of professional experience

Work History

Employee Training Coordinator

Crackerbarrel Old Country Store
10.2010 - Current
  • Updated training records and materials database routinely, ensuring accuracy and availability of all required documentation.
  • Supported and trained restaurant and retail staff members to achieve and maintain top client satisfaction.
  • Analyzed and assessed restaurant and retail training programs for effectiveness, identified underperforming areas and planned corrective solutions.
  • Executed the corporate training programs using classes and instructional methods to support long-term employee development and performance objectives.

Manager

Starbucks
10.2002 - 07.2009
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Associate Manager

Ruby Tuesdays
06.1994 - 08.2001
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Remedied issues and conflicts among workers using negotiation and active listening.
  • Oversaw training and onboarding process for all newly hired employees.
  • Mentored and supported and average of 75 restaurant employees to create strong workplace culture.

Education

West Chester State College
West Chester, PA

High School Diploma -

Great Valley High School
Malvern, PA
06.1972

Skills

  • Leadership
  • Leadership Training
  • Staff Recruitment and Placement
  • Team-Building Activities
  • Confidential Records Management
  • Onboarding and Hiring Processes
  • Instruction Methodologies
  • Program Implementation
  • Program Support
  • Schedule Coordination
  • Organizational Systems
  • Learning Strategies
  • Proactive Communication
  • Orientation Sessions
  • Training Solutions
  • Human Resources Development
  • Verbal and Written Communication
  • Standard Operating Procedures Proficient
  • Incentive Initiatives
  • Training Materials and Documentation
  • Orientation and Onboarding

Accomplishments

While working with Cracker Barrel Old Country Store, along with my other responsibilities, I worked as District Lead coordinating company initiatives within the region.


I enjoy working with people and bring to the table a good work ethic. I am honest and reliable with excellent customer service skills.

Timeline

Employee Training Coordinator

Crackerbarrel Old Country Store
10.2010 - Current

Manager

Starbucks
10.2002 - 07.2009

Associate Manager

Ruby Tuesdays
06.1994 - 08.2001

West Chester State College

High School Diploma -

Great Valley High School

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Sandra R. Mitchell