Summary
Overview
Work History
Education
Skills
Timeline
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Sandra R Tunstall

Parma,OH

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

44
44
years of professional experience

Work History

Patient Satisfaction Service

NovaCare Rehabilitation And Therapy
05.2021 - 03.2024
  • Provided exemplary customer service when assisting patients with scheduling appointments, resolving billing issues or navigating hospital facilities.
  • Enhanced patient satisfaction by addressing concerns and providing prompt solutions to issues.
  • Supported newly admitted patients by offering orientation sessions about available hospital services and amenities designed to enhance their stay.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Provided excellent customer service to patients and medical staff.
  • Greeted and assisted patients with check-in procedures.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.

Health Unit Coordinator

UPMC Horizon
09.1980 - 05.2020
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
  • Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
  • Assembled and maintained patient medical records and other documents related to patient care.
  • Assisted with processing patient admissions, transfers and discharges.
  • Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
  • Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
  • Responded to patient call lights to expedite appropriate follow-through.
  • Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
  • Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
  • Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
  • Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
  • Ordered supplies proactively to ensure adequate stock levels were maintained at all times within the health unit.
  • Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
  • Provided concierge service to assist patients and families and direct them to available resources.
  • Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
  • Served as an integral part of the health unit by willingly taking on additional responsibilities as needed, demonstrating adaptability and teamwork.
  • Improved patient care by efficiently coordinating and scheduling medical appointments, tests, and procedures.
  • Coordinated successful discharges from the facility by liaising with other departments and ensuring necessary paperwork was completed promptly.
  • Facilitated smooth transitions during shift changes by diligently preparing handoff reports for incoming staff members.
  • Transcribed physician orders accurately and alerted nurses to new orders, single orders and stat medications.
  • Aided physicians'' workflow efficiency by accurately transcribing orders into appropriate systems.

Education

Associates of Specialized Business - Medical Secretary/Medical Assistant

New Castle Business College
New Castle, PA
06.1974

Skills

  • Microsoft Office
  • Social Media
  • Medical terminology understanding
  • Data entry proficiency
  • Appointment Scheduling
  • Customer Service
  • Attention to Detail
  • Punctual and Hardworking
  • Calm and Effective Under Pressure
  • Registration and Scheduling
  • Caring and Empathetic
  • Documenting and Recording Information

Timeline

Patient Satisfaction Service

NovaCare Rehabilitation And Therapy
05.2021 - 03.2024

Health Unit Coordinator

UPMC Horizon
09.1980 - 05.2020

Associates of Specialized Business - Medical Secretary/Medical Assistant

New Castle Business College

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Sandra R Tunstall