Sandra Randall
Bronx,NY
Summary
Management professional with more than 30 years of experience in leadership, operations, marketing, recruitment, employee development, customer service, and goal setting.
Security professional prepared for this role with proven history in maintaining secure environments and leading security teams. Known for effective conflict resolution and strategic planning that enhances safety measures. Consistently collaborates with team members to adapt to changing situations and achieve optimal results.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Hospital Security Sergeant
NEW YORK PRESBYTERIAN HOSPITAL
11.2021 - 11.2025
- Entrance Surveillance with use of manual identification check & use of Evolv technology metal detection as well as monitor CCTV cameras and alarm systems for security breaches.
- Skilled in Psychiatric and Mainstream Patient Observation (Pediatric & Adult)
- Monitor/Track effective Patient transfers between facilities
- Preparation of Mid-Year and Annual Evaluations
- Monitor, adjust and assure accuracy of Payroll, Scheduling and Meal reliefs of officers
- Monitor and patrol hospital premises to ensure safety and compliance with security protocols.
- Respond promptly to emergencies, coordinating with local law enforcement and medical staff.
- Implemented incident reporting procedures, enhancing communication between departments during critical events.
- Train new security personnel on operational procedures and emergency response protocols.
- Greet guests/visitors professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Security Sergeant
BRONX CARE HEALTH SYSTEM
05.2018 - 11.2021
- Surveillance of Hospital CCTV
- Scheduling of 75 Security Officers
- Incident Reporting and Payroll
- Assure safety of Patients, Visitors and Staff on Hospital Premises
- Grand Concourse Facility
Shift Supervisor
SECURITAS INC.
04.2017 - 05.2018
- Surveillance of Mall property at Ridge Hill including monitoring of CCTV of property and garages
- Assure safety of guests and preservation of the property
- Basic operations of standard Simplex Fire Panel
- Incident Reporting and payroll
- Ridge Hill, Yonkers, NY/Shift
- Supervisor, Mercy College Manhattan, NY
Office Manager/Administrative Assistant
CENTER FOR URBAN COMMUNITY SERVICES (CUCS)
03.2012 - 02.2017
- Ensured the effective operation of all Housing Resource Center (HRC) administrative support activities
- Collaborated with IT department to assure efficient operations of HRC databases
- Acted as liaison with Care Coordination and Housing Consultants to ensure quality client care
- Responsible for addressing operational problems with knowledge gained of all office procedures
- Supervised administrative support staff and data entry team
- Reconciled petty cash, Metro Cards, and American Express expenses for Training department; mmoversaw supply requisitions
- Prepared performance evaluations, conducted regular supervision sessions, managed training sessions
- Managed time and attendance, including payroll approvals
- Organized, maintained, and distributed “personal needs advance funds” to clients/residents
- Communicated with Social Service entities to assist clients with services
- Organized and managed room inspections and room repairs
- Coordinated with Facilities management to assure safe day-to-day operations of the residence
- Ordered supplies and reconciliation of Facility invoices
- Manhattan Office
- Office Manager, Bronx Office
Youth Development Counselor
GOOD SHEPHERDS SERVICES
01.2016 - 06.2016
- In charge of successful performance of youth development activities in relation to the children in the residential unit with 20 females ages 12-21
- Providing direct supervision and being accountable for the whereabouts of residents at all times
- Manage residents' behavior & maintain order
- Implement daily living routines, schedules & procedures
- Provide individual and group counseling for residents and, when appropriate, work with residents' families
District Manager/Office Manager
H & R BLOCK
01.1998 - 01.2010
- As an Office Manager, led an office team of 25 associates toward achieving a goal of preparing 3,000 tax returns
- Supervised marketing efforts to assure business growth
- Accomplished an average increase of 14% in return preparation for the 2011 and 2012 tax seasons
- As a District Manager, operated 19 offices in the Northeast Bronx, which prepared a total of 24,000 returns
- Managed more than 200 associates within three business units (management, customer service, retail)
- Networked with schools, senior centers, health care units, and places of worship to offer tax and business services
- Exceeded return goal and increased profit by 5%, ranking in the top 10% in the country in 2007 and 2008
- Northeast District ranked in the top 100 in the country in 2009
- Ensured that all offices had the necessary merchandising and marketing materials to provide optimal client service
- Attended district, regional, and national operations meetings as the representative of the Northeast Bronx District
- Oversaw the effective execution of all seasonal programs and tasks including office openings, staffing and labor management
- Reviewed associate performance and provided ongoing written feedback and evaluations
- Facilitator for District Manager Training
- Assisted with event planning for Annual District Banquet
- New York, NY Operations and achievement of business objectives with H & R Block retail tax offices
Education
Undeclared major
LEHMAN COLLEGE
Bronx, NYSkills
- Workplace safety
- Surveillance monitoring
- Physical security
- Incident reporting
- Access control
- Perimeter security
- Team leadership
- Skilled in conflict resolution
Certification
- NYS SECURITY LICENSE
- NYS DRIVERS LICENSE
- BASIC LIFE-SUPPORT CERTIFICATION
Timeline
Hospital Security Sergeant
NEW YORK PRESBYTERIAN HOSPITAL
11.2021 - 11.2025
Security Sergeant
BRONX CARE HEALTH SYSTEM
05.2018 - 11.2021
Shift Supervisor
SECURITAS INC.
04.2017 - 05.2018
Youth Development Counselor
GOOD SHEPHERDS SERVICES
01.2016 - 06.2016
Office Manager/Administrative Assistant
CENTER FOR URBAN COMMUNITY SERVICES (CUCS)
03.2012 - 02.2017
District Manager/Office Manager
H & R BLOCK
01.1998 - 01.2010
Undeclared major
LEHMAN COLLEGE