SANDRA (SANDE) LORNES
Nacogdoches,USA
Summary
Accomplished International HR Specialist skilled in global mobility and immigration processes. Expertise in operational strategy and risk assessment, enhancing cross-border assignments and compliance, while consistently improving employee relocation experiences through effective stakeholder collaboration and process optimization.
Overview
25
25
years of professional experience
Work History
CUSTOMER SUPPORT ANALYST
GalvStruct Buildings/Express Pros (Contract)
Nacogdoches, TX
05.2026 - 07.2026
- Addressed customer inquiries via phone, email, or chat, ensuring prompt and effective resolution.
- Analyzed customer issues to identify root causes and provide effective solutions.
- Logged and tracked customer interactions and resolutions in support system to enhance service quality.
- Collaborated with other departments to escalate complex issues.
- Provided feedback to improve products and services based on customer insights.
- Updated knowledge of company products and services to provide accurate and relevant assistance to customers.
CLAIMS ASSISTANT
Dean’s Professional Services @ Community Health Choice | Claims Staff Assistant
Houston, Texas
09.2024 - 03.2025
- Reviewed and analyzed medical insurance claims submitted by healthcare providers, determining the appropriate payment amount based on the patient’s policy coverage, medical codes, and relevant regulations. Provided excellent customer service by addressing claims inquiries, fostering trust and satisfaction among clients.
- Ensured attention to detail and critical thinking in decision-making on all claims, enhancing accuracy in processing.
- Audited claim adjudication exceptions to identify recurring coding discrepancies, providing corrective guidance that improved consistency in decisions.
- Maintained precise audit trails and decision notes for each claim, enhancing traceability for appeals and supporting regulatory compliance.
SR. GLOBAL MOBILITY SPECIALIST
Lockheed Martin | Global Immigration Specialist | Contract Remote
09.2022 - 03.2024
- Managed end-to-end global mobility processes for employees in global F-35 Jet division, ensuring compliance with immigration laws and company policies to support successful international assignments.
- Managed employee nonimmigrant and immigrant visa sponsorships (F-1, J-1 H-1B, L-1, O-1, TN), Green Card PERM filing, job postings and employee inquiries in partnership with external immigration counsel.
- Utilized Workday software system to manage and oversee demanding project schedules and employee global mobility, benefits and compensation, relocation, and immigration matters.
- Streamlined HR processes for international assignments, improving efficiency and ensuring timely employee transitions.
- Managed tax and benefits coordination, ensuring compliance and satisfaction.
- Facilitated cross-border assignments to enhance operational effectiveness and employee satisfaction.
- Leveraged SAP Concur for comprehensive travel and expense management, improving operational efficiency and compliance.
- Effectively utilized AP processes to streamline and enhance the reimbursement of employee expenses incurred during international assignments, enhancing employee satisfaction.
SR. GLOBAL MOBILITY SPECIALIST
McDermott, Inc.
Houston, Texas
11.2019 - 03.2020
- Provided expert advice on expatriate employee pay, tax, social security, and immigration, boosting compliance.
- Improved employee experience by developing relocation and immigration programs tailored to employee needs.
- Managed global employee immigration and relocation, streamlining processes for greater efficiency.
- Utilized Process Sheets to collaborate with HR and business units, enhancing global mobility operations through effective videos and presentations.
SR. GLOBAL MOBILITY SEPCIALIST
TD Williamson
Houston, Texas
10.2017 - 07.2018
- Effectively managed global mobility programs utilizing Workday HR System to enhance efficiency and employee satisfaction.
- Facilitated cross-border assignments, ensuring compliance with local regulations.
- Streamlined relocation processes to enhance turnaround times and increase positive client feedback.
- Implemented cost-saving strategies that significantly reduced overall relocation expenses.
- Collaborated with international teams to address and resolve complex mobility challenges effectively.
SR. GLOBAL MOBILITY SPECIALIST
Parker Drilling
Houston, Texas
05.2008 - 10.2017
- Advised HR on global mobility, enhancing policy application and supporting strategic decisions.
- Managed immigration filings, ensuring timely processing and legal compliance.
- Processed employee visa and residency applications, addressing issues with legal partners to ensure compliance.
- Monitored work authorizations, ensuring timely renewals and compliance.
- Collaborated with stakeholders to streamline processes, resulting in improved operational efficiency.
- Utilized Microsoft 365 SharePoint and OneDrive document management system to store, organize, track, and manage both paper and digital documents.
GLOBAL IMMIGRATION SPECIALIST
Shell Oil Company
Houston, Texas
06.2001 - 05.2008
- Managed global immigration processes, ensuring compliance and streamlining processing times to enhance employee satisfaction.
- Analyzed immigration trends to enhance policy recommendations, leading to more informed decisions and smoother transitions expatriates.
- Reviewed visa applications for compliance with immigration regulations.
- Assisted clients with immigration paperwork and documentation processes.
- Coordinated with government agencies to facilitate immigration procedures.
Education
Oklahoma State University-Oklahoma City
Strayer University
Skills
- Service quality enhancement
- Client communication
- Client management
- Issue diagnosis
- Problem solving
- Conflict resolution
- Travel and expense management
- Data management
- Time management
- Microsoft 365 proficiency
- Stakeholder engagement
- Customer relations
- Effective communication
- Attention to detail
- Critical thinking
- Call center experience
- Software troubleshooting
- Documentation management
- Collaboration skills
- Claims processing
COURSES:
- GLOBAL MOBILITY SPECIALIST (GMS)
- Worldwide ERC
Timeline
CUSTOMER SUPPORT ANALYST
GalvStruct Buildings/Express Pros (Contract)
05.2026 - 07.2026
CLAIMS ASSISTANT
Dean’s Professional Services @ Community Health Choice | Claims Staff Assistant
09.2024 - 03.2025
SR. GLOBAL MOBILITY SPECIALIST
Lockheed Martin | Global Immigration Specialist | Contract Remote
09.2022 - 03.2024
SR. GLOBAL MOBILITY SPECIALIST
McDermott, Inc.
11.2019 - 03.2020
SR. GLOBAL MOBILITY SEPCIALIST
TD Williamson
10.2017 - 07.2018
SR. GLOBAL MOBILITY SPECIALIST
Parker Drilling
05.2008 - 10.2017
GLOBAL IMMIGRATION SPECIALIST
Shell Oil Company
06.2001 - 05.2008
Oklahoma State University-Oklahoma City
Strayer University