Proven leader and organizer, I leveraged my strong work ethic and customer service skills at American Football Coaches Association (AFCA) to mentor staff and manage events for over 10,000 attendees. Expert in Microsoft Office and recordkeeping, I retired as the first female Honorary Member, highlighting my commitment to excellence and team development.
Overview
42
42
years of professional experience
Work History
Administrative Assistant
Neuman & Co., PA, CPA
03.2023 - 04.2024
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality due to sensitive nature of information.
Provided assistance, as a team member, to the support staff. Customer service duties including promptly responding to client inquiries in a friendly, but professional manner.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Administrative Assistant
Zenspirations, LLC
10.2021 - 03.2023
Provided administrative assistance and "accountability partner" to busy artist and author.
Responsible for accounts receivable, including balancing check, credit card, PayPal and on-line receipts. Prepared invoices for products purchased and packaged items for shipment.
Organized and maintained displays in employer's in-home store.
Interviewed and hired service personnel (electrician, roofers, etc.) for employer.
Director of Membership and Events
American Football Coaches Association (AFCA)
09.1982 - 01.2010
Developed cohesive personnel teams by providing mentorship, guidance, and opportunities for professional growth.
Established a culture of open communication for entire staff as the staff liaison to the Board of Trustees.
For 18 of the years of my employment, I also was the organization's bookkeeper.
By default, handled Human Resources duties of screening all applicants, training new employees, and (with Executive Director) reviewed performances and maintained employee files.
Planned and managed annual convention of over 10,000 attendees; regional coaching clinics of up to 200 participants, and semi-annual Board of Trustees meetings.
Worked with Exhibits Manager and Wives' Association planner to ensure adequate place for exhibits, wives' functions, general sessions, and breakout rooms.
Planned menus for all major food functions including liaison to designated audio/visual and staging companies.
I retired as the only female ever given an Honorary Members (voted by the Board of Trustees and Past Presidents).
Education
Associate of Arts - Accounting And Business Management
Valencia College
Orlando, FL
05.1992
Skills
Strong Work Ethic
Customer Service & Client Relations
Office Administration
Data Entry
Microsoft Office - Word, Excel, Outlook, etc
Thompson Reuters accounting suites
Accomplishments
Prior to moving into management, I was honored as both the Orlando and Florida Secretary of the Year.
As a member of the Professional Convention Management Association, I received the President's Award for the Metro Dallas Chapter.
Timeline
Administrative Assistant
Neuman & Co., PA, CPA
03.2023 - 04.2024
Administrative Assistant
Zenspirations, LLC
10.2021 - 03.2023
Director of Membership and Events
American Football Coaches Association (AFCA)
09.1982 - 01.2010
Associate of Arts - Accounting And Business Management
Valencia College
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