Sandra Gans

Interpret for the Hearing Impaired verbatim in a monotone voice using a Dragon program so they read the conversation in text while making corrections to anything that does not come out correctly.

Interacted professionally with customers in person and by phone and acted with a sense of urgency to drive positive customer experience. Processed payments by accepting cash, checks, and credit/debit card payments. Verified customer complaints..

Provided positive first impressions to welcome existing, new, and potential customers. Engaged with customers to effectively build rapport and lasting relationships. Prepared merchandise for sales floor by scanning items for mark-down or clearance prices. Counted and admitted people wanting to try on garments into the Fitting Rooms and recounted items when customers were finished, and helping with loss prevention by doing so. Left a positive impression with customers. Checked out purchases, efficiently and effectively

Transferred outbound calls from an auto-dialing system to people requesting auto insurance quotes to various insurance companies. Offered competitive pricing options on mortgage refinancing, affordable healthcare plans, and

Helped large volume of customers every day with positive attitude and focus on customer satisfaction. Answered customer telephone calls promptly to avoid on-hold wait times.

Improved operational efficiencies while managing customers requests, store inventory, transactions, and pricing needs. Described product highlights and benefits to help guide purchasing decisions. Reached out to customers after completed sales to suggest additional service or products. Answered constant flow of customer calls with minimal wait times. Cultivated customer loyalty, promoted repeat business and improved sales.

Improved sales abilities and product knowledge on continuous basis to provide optimal service. Performed outbound calling for previous customer retention. Recommended products to customers, thoroughly explaining details.

Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions. Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.

Completed household management tasks for clients withing private home settings. Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. Opened new patient files complete with demographics and insurance information. Confirmed appointments, communicated with clients and updated client records.

Cooked tasty, nourishing meals for patients to promote better nutrition. Communicated with visiting nurse that noting change in behavior to keep status changes updated.

Answered multi-line phone system, scheduled appointments, took and delivered messages for Dr. Shanie Cahill, and greeted visitors. Pulled patient's files for next business day and filed patient's files for previous day. Generated letters and typed letters in Word.

Verified title transfers from dealers and private individuals for accurate transactions. Issues new license plates, figured accurate sales taxes to be collected, title & registrations fees. Verified that WA state inspections were current on all vehicles sold and registered.

Performed opening and closing of office, generated reports, end of day accounts receivables, Contacted patients/insurance companies regarding delinquent accounts. Obtained insurance coverage information and co-pay amounts if applicable.

Verified training records for Training Department with AMWTP, government contractor at the INEL. Reorganized and eliminated duplicate information. Scanned test scores of students into electronic filing system. Receptionist for a mortgage firm, scheduling appointments, making copies, faxing, filing, and composing documentation for different mortgage agents.

Processed credit checks for various U. S. Cellular sales representatives through Southeast Idaho. Troubleshot issues in the Switch. Electronic set-up of accounts for individuals and large accounts for the State of Idaho and surrounding colleges. Maintained and verified billing codes for correct charges monthly.