Sandra (Sandy) Sather
Oregon City,OR
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
37
37
years of professional experience
Work History
Transportation Maintenance Techinician
Clackamas County
Oregon City, Oregon
12.2019 - Current
- Conduct visual inspections of County roads, including all roadway assets relating to roadway safety.
- Record and update information on the severity and types of roadway defects.
- Collect and maintain data in an asset management system.
- Act as a small crew leader on specific field assignments and review work on-site.
- Participate in annual road and traffic control device inventory. Assist in developing unit cost for resurfacing, and other maintenance projects.
- Assists in the administration of the transportation management system. Responds to public inquiries as needed.
Branch Manager
FedEx Trade Networks
Portland, OR
04.2016 - 08.2019
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed staff scheduling, hiring and training processes.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
- Resolved escalated customer complaints in a timely manner.
- Established and managed strong working relationships with external partners, such as airline booking agents, cargo ship booking agents, and preferred trucking companies.
- Ensured compliance with established policies, procedures, and regulations governing international shipping operations.
- Identified opportunities for process improvement initiatives within the branch.
- Performed regular audits of financial records in order to ensure accuracy.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Developed strategies to increase customer satisfaction and loyalty.
Ramp Operations Manager
FedEx Express
Portland, Oregon
08.1987 - 03.2016
- Managed daily operations of the ramp, including scheduling personnel and coordinating freight movement after aircraft arrival or pre-departure.
- Developed staffing plans to meet operational needs while maintaining cost effectiveness.
- Trained employees on safety procedures, customer service protocols, and other duties related to ramp operations.
- Ensured compliance with FAA and OSHA regulations regarding ground handling activities.
- Monitored employee performance, provided feedback for improvement when necessary, issued disciplinary actions, and prepared annual performance evaluations.
- Conducted regular inspections of the ramp area to identify potential safety hazards or operational issues.
- Resolved customer complaints in a timely manner by taking appropriate corrective action.
- Supervised the loading, unloading of cargo on and off aircraft safely and efficiently.
- Implemented new strategies to improve efficiency and reduce costs associated with ramp operations.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Implemented barcoding system to identify the location of freight, as well as the locations of confidential records, to maintain audit readiness at all times.
Education
General Construction Inspector Certification - Inspecting Road Construction
ODOT
Oregon City, OR05-2024
Certified US Export Compliance Officer - International Shipping
The International Import/Export Institute
Phoenix, AZ08-2006
Associate of Applied Science - Business Accounting
Shelby State Community College
Memphis, TN06-1989
Skills
- Tool management
- Codes Compliance
- Power and hand tool use
- Reporting and documentation
- Safety-oriented mindset
- Facility Management
- Relationship building and management
- Interviewing and Hiring
- Employee Development
- Customer Service
- Process Improvement
- Staff Supervision
- Regulatory Compliance
- Information Security
- Attention to Detail
- Verbal/written communication
- Strong interpersonal skills
- Team Supervision
Accomplishments
- Prestigious 5-Star Award Recipient
References
References available upon request.
Timeline
Transportation Maintenance Techinician
Clackamas County
12.2019 - Current
Branch Manager
FedEx Trade Networks
04.2016 - 08.2019
Ramp Operations Manager
FedEx Express
08.1987 - 03.2016
General Construction Inspector Certification - Inspecting Road Construction
ODOT
Certified US Export Compliance Officer - International Shipping
The International Import/Export Institute
Associate of Applied Science - Business Accounting
Shelby State Community College
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