Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sandra Scott

Ocilla,Georgia

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practice and related options

Overview

32
32
years of professional experience

Work History

Cashier Manager

Circle K
Ocilla, Georgia
12.2015 - 03.2023
  • Ensured compliance with all company policies, procedures, and regulations regarding cash management.
  • Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
  • Processed payments by totaling purchases; processed checks, cash, credit cards, or automatic debits; issued change or receipts.
  • Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing, or merchandising plans.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.on time

Call Center Representative

Gens Corner
Fitzgerald, GA
11.2011 - 12.2015
  • Developed effective working relationships with team members across multiple departments.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Consulted with customers to resolve service and billing issues.

Machine Operator

Shaw Floors
Fitzgerald, GA
08.1998 - 10.2011
  • Set up and operate machine tools to produce precision parts and instruments.
  • Comply with company policies regarding quality control procedures.
  • Operate robotic arms within a manufacturing environment.
  • Carry out regular safety checks on machinery before operation.
  • Record production information such as quantities produced and materials used on daily logs.
  • Replace worn tools, sharpen cutting tools, and adjust machinery components.

Sales Representative

Shamrock Furniture
Fitzgerald, GA
06.1995 - 08.1998
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Generated new sales leads through cold calling and networking activities.
  • Researched competitors' products, prices, and sales techniques.
  • Negotiated pricing contracts with customers to maximize profits.
  • Answered inquiries from prospective customers regarding the features of products and services offered.

Customer Service Cashier

Burger King
Fitzgerald, GA
03.1991 - 05.1995
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Resolved customer complaints professionally.
  • Adhered to company policies concerning returns, exchanges, and refunds., including proper documentation completion.

Education

High School Diploma -

Ben Hill County
Fitzgerald, GA
05-1995

Skills

  • Customer Service Excellence
  • Phone Etiquette
  • Call handling
  • Computer Skills
  • Microsoft Office
  • Positive And Professional
  • Active Listening
  • Resolving Conflicts

Timeline

Cashier Manager

Circle K
12.2015 - 03.2023

Call Center Representative

Gens Corner
11.2011 - 12.2015

Machine Operator

Shaw Floors
08.1998 - 10.2011

Sales Representative

Shamrock Furniture
06.1995 - 08.1998

Customer Service Cashier

Burger King
03.1991 - 05.1995

High School Diploma -

Ben Hill County

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Sandra Scott