Sandra Scott
Ocilla,Georgia
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practice and related options
Overview
32
32
years of professional experience
Work History
Cashier Manager
Circle K
Ocilla, Georgia
2015.12 - 2023.03
- Ensured compliance with all company policies, procedures, and regulations regarding cash management.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Processed payments by totaling purchases; processed checks, cash, credit cards, or automatic debits; issued change or receipts.
- Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing, or merchandising plans.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.on time
Call Center Representative
Gens Corner
Fitzgerald, GA
2011.11 - 2015.12
- Developed effective working relationships with team members across multiple departments.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Consulted with customers to resolve service and billing issues.
Machine Operator
Shaw Floors
Fitzgerald, GA
1998.08 - 2011.10
- Set up and operate machine tools to produce precision parts and instruments.
- Comply with company policies regarding quality control procedures.
- Operate robotic arms within a manufacturing environment.
- Carry out regular safety checks on machinery before operation.
- Record production information such as quantities produced and materials used on daily logs.
- Replace worn tools, sharpen cutting tools, and adjust machinery components.
Sales Representative
Shamrock Furniture
Fitzgerald, GA
1995.06 - 1998.08
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Researched competitors' products, prices, and sales techniques.
- Negotiated pricing contracts with customers to maximize profits.
- Answered inquiries from prospective customers regarding the features of products and services offered.
Customer Service Cashier
Burger King
Fitzgerald, GA
1991.03 - 1995.05
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Resolved customer complaints professionally.
- Adhered to company policies concerning returns, exchanges, and refunds., including proper documentation completion.
Education
High School Diploma -
Ben Hill County
Fitzgerald, GA1995-05
Skills
- Customer Service Excellence
- Phone Etiquette
- Call handling
- Computer Skills
- Microsoft Office
- Positive And Professional
- Active Listening
- Resolving Conflicts
Timeline
Cashier Manager
Circle K
2015.12 - 2023.03
Call Center Representative
Gens Corner
2011.11 - 2015.12
Machine Operator
Shaw Floors
1998.08 - 2011.10
Sales Representative
Shamrock Furniture
1995.06 - 1998.08
Customer Service Cashier
Burger King
1991.03 - 1995.05
High School Diploma -
Ben Hill County