Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sandra T. Chappell

Denials & Follow Up Analyst
New Orleans,La

Summary

To secure a position with a company where I can utilize my education and skills obtained in a professional environment. My experience includes over 15 years of safety, customer service, clerical duties, medical billing, denials follow-up, and research knowledge. Can make sound decisions and possess a high degree of leadership, communications, and organizational skills. Work well with others, can work under pressure and I am able to be efficient and effective when accomplishing goals.

Overview

1
1
Certification

Work History

Mental Health Technician

River Oaks Mental Health Hospital
  • Evaluate patients’ physical and mental state everyday
  • Take vital signs and noting levels of mental alertness and functioning
  • Help with personal hygiene activities
  • Help with administering medication
  • In crisis situations using limited physical restraints,
  • Lead therapy groups as well as plan, evaluate and monitor activities, trips, social functions and interventions
  • Communicate with team members and families to update them on patients status
  • Every 15 minute room check on patients, escort patients outside the facility events, such as appointments, hospital visits
  • Intake patients once they arrive to the facility to be admitted for treatment.

Direct Staff Worker

Shalom Home Care Services, Inc
  • Enables patients to stay in their homes by monitoring and recording patient condition, providing support and personal services, and teaching families
  • Monitors patient condition by observing physical and mental condition, intake and output, and exercise
  • Supports patients by providing housekeeping and laundry services, shopping for food and other household requirements, preparing and serving meals and snacks, and running errands
  • Assists patients by providing personal services, such as, bathing, dressing, and grooming
  • Helps patients care for themselves by teaching use of cane or walker, special utensils to eat, special techniques and equipment for personal hygiene
  • Helps family members care for the patient by teaching appropriate ways to lift, turn, and re-position the patient
  • Advises on nutrition, cleanliness, and housekeeping
  • Records patient information by making entries in the patient journal and notifying nursing supervisor of changing or unusual conditions
  • Maintains a safe, secure, and healthy patient environment by following asepsis standards and procedures, maintaining security precautions, and following prescribed dietary requirements and nutrition standards
  • Protects the home care agency by adhering to professional standards, home care policies and procedures, federal, state, and local requirements
  • Enhances service reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.

Carrier

United States Post
  • Office
  • City,
  • Routes or cases all classes of mail in sequence of delivery along an established route
  • Rearranges and relabels cases as required
  • Withdraws mail from the distribution case and prepares it in sequence for efficient delivery independently or by another carrier along an established route
  • Prepares and separates all classes of mail to be carried by truck to relay boxes along route for subsequent delivery
  • Handles undeliverable mail in accordance with established procedures
  • Delivers mail along a prescribed route, on foot or by vehicle, on a regular schedule, picking up additional mail from relay boxes as needed
  • Collects mail from street letter boxes and accepts letters from mailing from customers; on certain routes may deliver mail that consists exclusively of parcel post, or the collection of mail
  • Uses portable electronic scanner as instructed
  • Delivers and collects charges on customs, postage-due, and C.O.D
  • Mail matter
  • Delivers and obtains receipts for registered and certain insured mail
  • Signs for such matter, except insured mail, at the post office before beginning route and accounts for it upon return by payments of the amounts collected and delivery of of receipts taken
  • Deposits in the post office mail collected on the route upon returning from the route
  • Checks, and corrects if necessary, mailing cards from advertisers bearing names and addresses of customers or former customers on the route
  • Furnishes customers with postal information and provides change of address cards and other postal forms as needed
  • Reports to supervisor all unusual incidents or conditions relating to mail delivery, including condition of street letter boxes and centralized delivery equipment
  • Becomes proficient, when assigned to a route, in the casing of mail on other routes as assigned
  • Works professionally with other employees in the office
  • May as a CCA, perform clerical duties and be required to pass examinations on scheme of city primary distribution
  • In addition, may perform any of the following duties: check hotels and other establishments to ensure that mail for residents undeliverable as addressed is not improperly held; deliver stamps or other paper supplies to contract or classified stations and other designated delivery points; serves at carriers' delivery window; receive and register where practical, all letters and packages of first-class matter properly offered for registration; case mail and make deliveries on other routes as assigned.

Behavior Health Specialist

Jubilee Home Care Services, Inc
  • Compiles and interprets test results to diagnose students’ conditions and assess eligibility for special services
  • Reports possible cases of child abuse, neglect or endangerment to the proper authorities
  • Determines behavior capabilities of students as they function at home and in school
  • Designs behavioral interventions for students
  • Implements behavior support plans
  • Measures goals and objectives of behavior support plans to ensure they are being met
  • Coordinates between teachers and parents to implement behavioral interventions
  • Communicates with parents and case managers in regard to students’ progress
  • Analyzes the behavioral interventions to determine their success
  • Assists students in identifying inappropriate behaviors and develop better behavior alternatives
  • Creates and executes AEPS or Affiliated Education Programs Services assessments for children in special education classes
  • Designs classes, programs and special curriculum to meet the individual needs of students
  • Assists caregivers in facilitating behavioral interventions
  • Records the progress of children receiving special education services
  • Monitors and adjusts special education programs designed for each child
  • Maintains records of students’ special education reports, services provided and behavioral data.

Follow Up Analyst

Ochsner Medical Center
  • Performs account research with internal and/or external resources via phone and payor websites to determine status of the account with the expected result of obtaining payment of the account
  • Safety warden
  • Responsible for company billing services ensuring the financial security of accounts in the Accounts Receivable (AR) for patients to ensure receipt of appropriate cash and other financial adjudications to settle account balances
  • Verifies and/or updates insurance and demographic information for accuracy to resolve barriers in receiving payment of the account
  • Resolves billing inquiries utilizing a variety of tools (i.e
  • Computer software, reports, computerized operating systems, interdepartmental resources, newsletters, and payor websites.)
  • Provides feedback to revise and improve billing processes
  • Meets billing deadlines and productivity measures while maintaining accuracy and quality
  • Follows-up with payors and checks claim status as needed throughout the payment process
  • Appeal denials when needed throughout the payment process and determines when appeals should be sent for further research and/or review
  • Maintains knowledge of differing payor guidelines to ensure accurate reimbursement by various resources, such as department meetings and updates on payor websites
  • Identifies trends that may cause or are causing various types of issues on assigned accounts and reports to leader with recommendations for system improvements/edits
  • Handling of bad debt, charity care, cash collections, yield affecting adjustments, accounts receivable days and accounts receivable over 90 days.

Loan Processor

Spherion Staffing/Iberia Bank Mortgage
  • Prepare and maintain all paperwork for existing and new loans, including loan disclosures
  • Collect and prepare all necessary documentation for the loan package
  • Research applicant credit status and current financial position
  • Create repayment plans
  • Complete loan contracts and ensure clients are kept informed of the rules and requirements
  • Work with clients to establish their needs and recommend suitable types of loans
  • Submit files to the designated Underwriter
  • Conduct interviews to assess client eligibility for loans or mortgages
  • Ensure you comply with the established regulations and law requirements
  • Follow-up with clients to verify important information.

Post Closing Recording Clerk

First American Title
  • Administer post-closing procedures: including finalizing the closing process, program compliance, and ensure that
  • CDBG funds were distributed correctly
  • Case Management and Data Entry, process and reviewed income verification for HUD qualifications, investigate information provided by homeowners for fraud compliance
  • Provided guidance on the proper completion and processing of housing applications, assisted homeowners on a daily basis through phone calls, and office visits
  • Research and supplied accurate and complete information to attorneys and public officials, definite information in regards to land titles, and mailed applicants corresponding letters.

Education

Diploma -

Alcee Fortier High School

Surgical Technology Program - undefined

Delgado Community College

Medical Assistant Certification CPR Certificate ID 00US513 - undefined

Bryman College

Skills

  • Problem solving, teamwork, critical thinker, customer service skills, ability to remain calm under
  • Pressure, flexible body movements, physically fit, able to lift, bend and stand for long periods of
  • Time, team player, multitasker, time managing, self supervising, comical personality
  • Administrative Support
  • Excellent Customer Service Skills

Certification

  • CPR Certified ID 00US513

Timeline

Mental Health Technician

River Oaks Mental Health Hospital

Direct Staff Worker

Shalom Home Care Services, Inc

Carrier

United States Post

Behavior Health Specialist

Jubilee Home Care Services, Inc

Follow Up Analyst

Ochsner Medical Center

Loan Processor

Spherion Staffing/Iberia Bank Mortgage

Post Closing Recording Clerk

First American Title

Diploma -

Alcee Fortier High School

Surgical Technology Program - undefined

Delgado Community College

Medical Assistant Certification CPR Certificate ID 00US513 - undefined

Bryman College

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Sandra T. ChappellDenials & Follow Up Analyst