Sandra T. Davis
Customer Service
South Bend,IN
Summary
Highly experienced Customer Service professional. Able to handle a high volume of customer calls and calls in a fast paced environment, with minimum supervision, while maintaining emphasis on the highest quality of customer service. Excellent listening skills, oral and written communications. Comfortable in interacting with all levels of the organization and public. Excellent problem solving and negotiating skills. Able to make decisions independently and quickly. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Personal Representative
Liberty Mutual Insurance
Mishawaka, IN
04.2018 - 02.2023
- Under moderate supervision, served as primary contact for support and service of personal insurance policies
- Duties
- Managed incoming customer inquiry calls, generated sales leads that developed into multiple customer product lines, and identified and assessed all customer needs to achieve satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
Customer Service Commercial Representative
Liberty Mutual Insurance
Mishawaka, IN
05.2015 - 04.2018
- Under moderate supervision, served as primary contact for support and service of commercial insurance policies
- Duties
- Acts as first point of contact for routine customer requests and queries
- Established and maintained a professional relationship with both external and internal customers while developing a thorough understanding of service needs.
- Responded to customer requests for products, services, and company information.
Transition Coach
Convergys
Indianapolis, IN
04.2013 - 05.2015
- Mentor and support coach for new agents, training in professional etiquette via; email and phone with customers
- Duties
- Troubleshooting technical issues in reference to; Internet, Cable, & Telephone
- Collection of over the phone payments
- Successfully up-selling client’s products
- Properly trained agents to problem solve and come to the correct resolution.
- Kept detailed records of individual histories, scores, and documents.
Education
Associates of Science - Human Services
University of Phoenix
01.2010 - 01.2012
Skills
Proficient inundefined
Additional Information
- , Producers License April 2018 Numerous High Survey Scores 2018-2021
Timeline
Customer Service Personal Representative
Liberty Mutual Insurance
04.2018 - 02.2023
Customer Service Commercial Representative
Liberty Mutual Insurance
05.2015 - 04.2018
Transition Coach
Convergys
04.2013 - 05.2015
Associates of Science - Human Services
University of Phoenix
01.2010 - 01.2012
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