SANDREA KELLER
The Bronx,NY
Summary
Results-focused dispatching professional with top-notch abilities in overseeing scheduling and client accounts. Detail-oriented in maintaining files for management and employees. Supports team performance by overseeing company duties. Logical Data Analyst skilled in requirement analysis, software development and database management. Self-directed and proactive professional with 8 years of vast experience collecting, cleaning and interpreting data sets. Natural problem-solver possessing strong cross-functional understanding of information technology and business processes. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Data Analyst
Footlocker Retail
Manhattan, NY
09.2023 - Current
- Provided data-driven solutions to support decision making.
- Translated raw data into meaningful information using statistical techniques.
- Maintained documentation of all the processes related to Data Analysis.
- Generated reports and obtained data to develop analytics on key performance and operational metrics.
- Maintained security surveillance equipment and monitored activities via CCTV cameras.
- Investigated false alarms and reported findings to the relevant department.
- Provided support to law enforcement agencies during investigations as required.
- Assisted with the installation of new alarm systems according to company standards.
- Performed maintenance work on existing alarm systems such as replacing batteries, wiring.
- Configured camera settings and tested connections to ensure proper functioning.
- Provided technical support to customers regarding camera use and operation.
Dispatching Supervisor
City Safe Partners
New York, NY
01.2022 - 08.2023
- Utilized various software systems to facilitate movement, planning and scheduling of personnel.
- Kept detailed and updated records of calls in physical and electronic databases.
- Responsible for data entry of personnel hours for payroll department.
- Worked closely with client accounts to establish effective communication.
- Set specific goals for projects to measure progress and evaluate end results.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
GSOC Operator
Bloomberg LP
New York, NY
01.2020 - 05.2022
- I oversee all security operations via the command center within, headquarters located at 731 Lexington Avenue.
- I utilize CCURE 9000 & Genetec video security monitoring systems.
- GSOC operators are also responsible for dispatching security personnel for all medical and non-medical emergencies.
- Maintained high levels of alertness throughout shifts.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
Security Dispatcher
Guardian
New York, NY
08.2019 - 03.2020
- Maintain schedules for all security officers and managers.
- Dispatch security personnel to any sites where an emergency may be occurring.
- Responded immediately to incidents, illegal activities or emergency situations.
- Used radio, phone or computer to direct crews and other field units to appropriate sites.
- Advised personnel about accidents, weather conditions or other hazards.
Security Officer
Winfield
New York, NY
03.2017 - 06.2019
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Guarded restricted areas to prevent unauthorized entry.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Monitored premises and recorded activity in daily officer reports.
- Secured personnel and premises by inspecting buildings and patrolling property.
Education
High School Diploma -
High School For Law Enforcement And Public Safety
Jamaica, NY06.2012
Some College (No Degree) -
Brooklyn College of The City University of New York
Brooklyn, NYSkills
- MIcrosoft Suite
- Asset Protection
- Monitoring Field Personnel
- Creating Work Schedules
- Data Entry
- Database Maintenance
- Dispatch Recordkeeping
- WinTeam
- Valiant
- Incident Reporting
- Surveillance expertise
- Incident documentation
- Video Surveillance
- Situational Awareness
- Database Programming
- Data Analysis
Certification
NYS Security License, F-02 Fire Guard, First Aid/CPR
Timeline
Data Analyst
Footlocker Retail
09.2023 - Current
Dispatching Supervisor
City Safe Partners
01.2022 - 08.2023
GSOC Operator
Bloomberg LP
01.2020 - 05.2022
Security Dispatcher
Guardian
08.2019 - 03.2020
Security Officer
Winfield
03.2017 - 06.2019
High School Diploma -
High School For Law Enforcement And Public Safety
Some College (No Degree) -
Brooklyn College of The City University of New York
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