Sandrea Malone
Columbus,MS
Summary
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.
Overview
5
5
years of professional experience
Work History
Patient Access Clerk
Monroe Regional Hospital
01.2021 - 12.2023
- Improved patient experience by efficiently managing appointment scheduling and registration processes.
- Enhanced hospital revenue by accurately verifying insurance information and collecting payments for services rendered.
- Streamlined patient check-in procedures, ensuring a smooth and timely flow of patients through the facility.
- Reduced patient wait times by effectively prioritizing tasks and delegating responsibilities among team members.
- Collaborated with medical staff to facilitate seamless communication between departments, expediting patient care.
- Increased patient satisfaction by promptly addressing inquiries and concerns related to appointments, billing, and insurance coverage.
- Maintained compliance with HIPAA regulations, safeguarding sensitive patient information throughout all stages of the registration process.
- Conducted thorough pre-registration processes to verify demographic data, ensuring accuracy in financial systems and EHRs.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Provided support for meetings by scheduling appointments, preparing materials, and taking detailed minutes.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Office Manager
HAMILTON SLEEP CENTER
01.2020 - 01.2021
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
Direct Support Professional Caregiver
OXFORD HEALTHCARE
01.2019 - 01.2021
- Enhanced client independence by providing personalized support and implementing individualized care plans.
- Ensured a safe and comfortable living environment for clients through regular housekeeping tasks and proactive maintenance reporting.
- Supported clients'' emotional well-being by building rapport, providing companionship, and actively listening to their concerns.
- Promoted healthy lifestyles for clients by assisting with meal planning, grocery shopping, and preparing nutritious meals.
- Managed medications for clients, ensuring proper dosages were taken on schedule and any side effects were promptly reported to healthcare professionals.
- Assisted clients in achieving personal goals through tailored support in areas such as mobility training, communication skills development, and community integration activities.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
- Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Education
No Degree - CNA
Meridian Community College
Meridian, MS05.2018
Associate of Arts - Liberal Arts And General Studies
EAST MS COMMUNITY COLLEGE
MAYHEW, MS12.2012
High School Diploma -
Columbus High School
Columbus, MS05.2008
Skills
- Healthcare Systems
- Process Improvement
- Office Equipment
- Attention to Detail
- Customer Service
- Appointment Scheduling
- Medical Billing
- Multitasking
Timeline
Patient Access Clerk
Monroe Regional Hospital
01.2021 - 12.2023
Office Manager
HAMILTON SLEEP CENTER
01.2020 - 01.2021
Direct Support Professional Caregiver
OXFORD HEALTHCARE
01.2019 - 01.2021
No Degree - CNA
Meridian Community College
Associate of Arts - Liberal Arts And General Studies
EAST MS COMMUNITY COLLEGE
High School Diploma -
Columbus High School
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