Sandrekia Goffe
OCOEE,FL
Summary
Results-driven Merchandise Supervisor with a strong focus on team-oriented leadership and customer service excellence. Proven ability to develop training programs, streamline inventory processes, and drive improved guest experiences through effective communication.
Worked in fast-paced, guest-oriented environment, developing strong communication and problem-solving skills. Demonstrated ability to manage multiple tasks and deliver exceptional service. Seeking to leverage these transferrable skills while transitioning into new field.
Hospitality and entertainment professional with proven track record of delivering exceptional guest experiences. Known for reliability and adaptability in dynamic settings, ensuring smooth operations and high guest satisfaction. Skilled in communication and team collaboration to meet evolving needs.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
4
4
years of professional experience
Work History
Food and Beverage Cast Member
Walt Disney World Company
Orlando, FL
09.2024 - Current
- Managed food preparation and service processes, prioritizing health and safety regulations to deliver safe dining experiences.
- Executed efficient operation of kitchen equipment, contributing to the maintenance of food quality consistency.
- Monitored and adjusted inventory levels to support uninterrupted daily operations and meet demand requirements.
- Maintained pristine dining environments to enhance overall guest satisfaction and comfort.
- Assisted guests with inquiries, enhancing overall satisfaction and experience.
- Responded to guest feedback promptly, addressing concerns effectively.
- Maintained an up-to-date knowledge of local attractions and recommendations for dining or entertainment options suited to each individual guest''s interests.
- Fostered positive relationships with guests through personalized interactions and genuine hospitality.
Merchandise Supervisor
SeaWorld
Orlando, FL
11.2022 - 12.2025
- Monitored and adjusted inventory levels to ensure consistent product availability and address stock discrepancies effectively.
- Developed and delivered comprehensive training programs for new associates to enhance merchandise presentation and customer service skills.
- Evaluated customer feedback to recommend improvements in product offerings and service delivery.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Conducted analysis of sales data to streamline inventory levels and ensure accuracy in stock records.
- Collaborated with cross-functional teams to plan seasonal promotions and marketing initiatives.
- Implemented tracking systems for merchandise performance, driving informed decision-making processes.
FOH Team Member
Universal Orlando
Orlando, FL
06.2022 - 01.2024
- Facilitated seamless dining experiences by delivering exceptional service in a dynamic, fast-paced environment.
- Fostered effective teamwork by actively engaging with colleagues in a high-pressure setting to achieve common goals.
- Managed billing preparation, payment acceptance, and change distribution to ensure accurate financial exchanges.
- Handled customer concerns efficiently and courteously, contributing to improved customer satisfaction.
- Ensured compliance with food safety standards to uphold restaurant's commitment to high-quality cuisine.
Education
High School Diploma -
Olympia High School
Orlando, FLAssociate of Science - Nursing
Valencia College
Orlando, FL05-2028
Associate of Science - Business Administration
Valencia College
Orlando, FL05-2028
Skills
- Efficient at acquiring new skills
- Team-oriented approach
- Engaging presentation skills
- Demonstrated leadership abilities
- Performance expertise
- Encouraging team motivation
- Supportive leadership style
- Strategic creativity
- Strategic goal development
- Collaborative communication skills
- Strong written communication skills
Timeline
Food and Beverage Cast Member
Walt Disney World Company
09.2024 - Current
Merchandise Supervisor
SeaWorld
11.2022 - 12.2025
FOH Team Member
Universal Orlando
06.2022 - 01.2024
High School Diploma -
Olympia High School
Associate of Science - Nursing
Valencia College
Associate of Science - Business Administration
Valencia College