Sandria Shines
Jackson,Ms
Summary
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Positive and upbeat professional makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments. Reliable professional skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands. Proficient in using diverse software to produce professional spreadsheets, reports and correspondence. Positive, upbeat and service-oriented attitude toward completing tasks. Industrious administrative team member with proven organizational, time management, and multitasking abilities in settings. Consistently seeks ways to increase office efficiency and boost team productivity with exceptional clerical support. Skillfully manages records and financial processes. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.
Overview
8
8
years of professional experience
Work History
Hostess
KYURAMEN
Jackson, MS
01.2024 - Current
- Provided excellent customer service by addressing customer needs promptly.
- Greeted customers and provided them with menus.
- Accurately recorded customer information into reservation system.
- Checked identification of customers prior to serving alcoholic beverages.
- Tracked inventory of tableware, linens, condiments, ensuring adequate supply levels at all times.
- Greeted guests upon arrival and escorted them to their tables.
- Communicated clearly with kitchen staff regarding customer orders.
- Resolved any customer complaints or issues quickly and professionally.
- Verified reservations and wait times with customers.
- Demonstrated strong interpersonal skills when interacting with customers.
- Provided menus to customers and answered questions regarding menu items.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Greeted guests warmly upon arrival, seating them promptly.
- Monitored customer satisfaction levels throughout their meal experience.
- Handled cash payments and reconciled daily transactions accurately.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Maintained a clean and organized dining area.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Assisted in preparing the restaurant for opening and closing shifts.
- Assisted servers in bussing tables when needed during busy periods.
- Ensured compliance with health and safety regulations at all times.
- Monitored dining room activity to ensure compliance with health regulations.
- Answered phones promptly to record and confirm reservations.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Built positive relationships with other front-of-house and kitchen staff.
- Took beverage orders and served drinks during peak meal times.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted customers, answered questions and recommended specials to increase profits.
- Answered telephone to provide dining information and take reservations.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Monitored dining area to assess server capacity and estimate wait times.
Sales Associate/ Stocker
Bath and Body Works
Jackson, MS
07.2023 - 12.2023
- Greeted and checked out customers
- Stocked rooms and tables
- Assisted customers with purchases
- Attended weekly team meetings to review performance goals and objectives.
- Provided accurate information about products, prices and services.
- Demonstrated product features and benefits for customers' needs.
- Maintained cleanliness of store environment including floors, windows, displays.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Developed promotional strategies to increase sales volume.
- Greeted customers and provided exceptional customer service.
- Processed transactions using a point-of-sale system.
- Upsold additional items based on customer interests and needs.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Tracked sales performance metrics to identify trends in market place.
- Assisted customers with product selection, sizing and styling.
- Conducted inventories on a regular basis to track stock levels.
Office Administrative Assistant
Sunshine Chronicle Cups
Jackson, MS
05.2019 - 08.2021
- Prepared packages for shipment, pickup, and courier services for prompt delivery to customers
- Answered incoming calls, processed requests, and relayed messages to appropriate personnel
- Managed inventory, placed orders, and handled payments for office supplies
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Kept team efficient and on task by maintaining well-stocked and organized supplies
- Greeted guests with friendliness and professionalism.
- Coordinated travel arrangements for staff members as requested.
- Maintained confidentiality of sensitive data in accordance with company policies.
- Updated contact lists regularly with current employee information.
- Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
- Created expense reports, tracked invoices, and processed payments.
- Provided administrative support to multiple departments within the organization.
- Performed administrative duties such as photocopying, faxing documents and mailing packages.
- Assisted with scheduling meetings and appointments for the office staff.
- Developed forms and procedures to improve workflow efficiency.
- Ordered supplies and maintained an inventory of office equipment.
Babysitter
Self Employed
Clinton, MS
01.2017 - 08.2021
- Assisted children with homework assignments and special projects across different subjects
- Prepared healthy, age-appropriate snacks and meals
- Fostered close relationships with children
- Sanitized dishes, tabletops, toys, and frequently touched surfaces
- Taught children to organize toys, wash hands, and share leading by example.
- Engaging in age-appropriate activities like reading stories or playing games.
- Establishing trust through consistent communication with both parents and kids.
- Greeting parents upon arrival home from work and providing updates on the day's events.
- Encouraging healthy physical activity by taking walks together or playing games outside.
- Developing creative ways to encourage learning through everyday experiences.
- Monitoring sleep schedules and adjusting accordingly if needed.
- Teaching good manners by setting clear expectations for behavior in various settings.
- Maintaining a positive attitude while being patient and understanding with the children.
- Instructing children in basic hygiene practices such as brushing teeth or washing hands.
- Creating an atmosphere of fun that allows for occasional rule-bending within reason.
- Helping older children with homework assignments as directed by parents.
Education
Prairie View A&M University
Prairie View Texas05.2025
Hinds Community College
Raymond07.2024
Northwest Rankin
Flowood05.2022
Some College (No Degree) - Nursing Program
Meridian Community College
Meridian, MSSkills
- Microsoft Excel
- Sheets
- Outlook
- Public speaking
- Telephone etiquette
- Teamwork
- Customer service
- Multitasking
- Active listening
- Server Support
- Complaint Handling
- Event Planning
- Guest Engagement
- Reception oversight
- Spreadsheet Management
- Minute Taking
- Data Entry
- Bookkeeping
- Proposal Writing
- Meeting planning
- Appointment Scheduling
- Presentation Design
- Recruiting
- Verbal Communication
Timeline
Hostess
KYURAMEN
01.2024 - Current
Sales Associate/ Stocker
Bath and Body Works
07.2023 - 12.2023
Office Administrative Assistant
Sunshine Chronicle Cups
05.2019 - 08.2021
Babysitter
Self Employed
01.2017 - 08.2021
Prairie View A&M University
Hinds Community College
Northwest Rankin
Some College (No Degree) - Nursing Program
Meridian Community College
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