Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sandria Smart

Birmingham,AL

Summary

Dynamic and results-driven Lead Cake Decorator at Sam's Club, recognized for enhancing customer satisfaction through expert cake decoration and custom consultations. Proven leadership in mentoring staff and implementing quality control standards, driving sales growth with innovative designs and exceptional service. Skilled in precise piping techniques and fostering a collaborative team environment.

Experienced with artistic cake design, ensuring cakes are both aesthetically pleasing and structurally sound. Utilizes expert knowledge in color theory and decorating techniques to create unique designs. Track record of collaborating effectively with team members to achieve high-quality results.

Professional in culinary arts field, bringing wealth of expertise in cake decoration. Known for producing innovative and visually stunning cake designs that meet client expectations. Team-oriented with strong commitment to delivering results and adapting to changing needs, showcasing skills in fondant work and piping techniques.

Knowledgeable [Desired Position] with solid background in cake decoration and design. Skilled in creating visually appealing and intricate cake designs, demonstrating creativity and precision. Proven ability to work with diverse teams and maintain high standards in fast-paced environment.

Skilled cake decorating professional with solid experience in creating visually appealing and intricate designs. Known for strong team collaboration, adaptability, and delivering quality results. Expertise in fondant work, buttercream piping, and custom cake designs. Reliable, creative, and attentive to detail, ensuring client satisfaction and consistent excellence.

Overview

25
25
years of professional experience

Work History

Lead Cake Decorator

Sam's Club
02.2020 - Current
  • Enhanced customer satisfaction by creating visually appealing and delicious custom cake designs.
  • Organized weekly staff meetings to discuss upcoming projects, share best practices, and address any concerns or challenges.
  • Implemented successful marketing strategies for seasonal promotions that boosted both sales revenue and brand visibility.
  • Assisted management in recruiting qualified candidates for open positions within the cake decorating team, ensuring a talented workforce capable of meeting company objectives.
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
  • Kept work area safe and sanitized by washing utensils, tools, and countertops.
  • Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
  • Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
  • Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
  • Improved bakery sales by creating innovative cake designs for holidays and special events.
  • Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
  • Verified accuracy of orders while meeting strict deadlines on producing completed products.
  • Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
  • Packaged and priced each product according to company pricing procedures.
  • Managed material inventory and ordered new materials when needed.
  • Mentored new employees on cake decorating techniques, fostering a positive work environment and promoting skill development.
  • Proactively addressed any customer concerns or complaints, demonstrating a commitment to maintaining positive relationships and ensuring overall satisfaction.
  • Updated inventory records regularly, ensuring that all necessary supplies were available for efficient workflow operation.
  • Streamlined cake decoration process, reducing preparation time without compromising quality.
  • Managed inventory of decorating supplies, preventing shortages during peak seasons.
  • Managed display cases to verify freshness and attractiveness of products.
  • Replenished bakery items in display cases.

Cake Decorator

Sam's Club
06.2010 - Current
  • Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
  • Achieved consistent results in producing intricate designs under tight deadlines, showcasing strong time management skills.
  • Decorated [Type] pastries and cakes using colorful icings and piping techniques.
  • Precisely arranged display cases throughout workday to highlight finished products.
  • Expanded the bakery''s offerings by introducing various frosting techniques, leading to more diverse product options for customers.
  • Achieved high levels of precision while working with delicate materials such as sugar flowers or edible images.
  • Ensured all decorated cakes met bakery's high standards for both appearance and taste.
  • Packaged finished products for sale.
  • Cleaned and maintained kitchen equipment and oven.
  • Followed food safety standards when handling ingredients.

Bakery Team Leader

Sam's Club
01.2014 - 01.2020
  • Developed creative marketing strategies to promote bakery offerings and increase sales revenue.
  • Elevated the overall presentation of bakery products by designing eye-catching displays that showcased the team''s skills and craftsmanship.
  • Managed inventory control, ordering supplies, and minimizing waste to maximize profitability.
  • Evaluated team member performance regularly, providing constructive feedback and opportunities for growth.
  • Led daily team meetings to discuss goals, challenges, and opportunities for improvement in operations.
  • Implemented cost-saving measures in ingredient sourcing, reducing overhead expenses without compromising quality.
  • Coordinated cross-training initiatives among staff members to improve overall team versatility during peak hours or absences.
  • Trained new team members on bakery operations, ensuring adherence to company standards and procedures.
  • Boosted customer satisfaction through consistently delivering high-quality baked goods and exceptional service.
  • Ensured compliance with local health regulations by conducting regular inspections of the facility''s cleanliness and sanitation practices.
  • Fostered a positive work culture among staff members through open communication and recognition of achievements.
  • Maintained a clean and organized work environment, adhering to strict food safety guidelines for optimal product quality.
  • Enhanced bakery team productivity by implementing efficient work processes and schedules.
  • Monitored baking equipment maintenance schedules, ensuring timely repairs for uninterrupted workflow.
  • Increased customer loyalty with personalized service, addressing concerns promptly and professionally.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Maintained and controlled inventory of baked goods.
  • Managed all baking operations professionally and handled all problems confidently.
  • Monitored inventory levels and identified opportunities for cost savings.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Developed cost-effective strategies to drive bakery sales and optimize profits.
  • Developed and implemented policies and procedures to boost customer satisfaction and loyalty.
  • Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
  • Maintained cleanliness and hygiene in bakery premises.

Production Line Operator

Ventura Foods
10.2013 - 06.2014
  • Ensured high-quality output by conducting thorough quality control checks and promptly addressing any issues identified.
  • Maintained a safe working environment by adhering to safety protocols, conducting routine inspections, and providing necessary training to fellow operators.
  • Minimized material waste during production runs through careful monitoring of raw material usage and adherence to established guidelines.
  • Consistently met or exceeded daily production targets through diligent monitoring of equipment performance and proactive problemsolving.
  • Minimized downtime by troubleshooting stoppages and breakdowns and calling for maintenance assistance.
  • Improved production efficiency by implementing standardized operating procedures and closely monitoring performance.
  • Communicated with supervisor regarding production line issues and needed repairs for fast resolution.
  • Followed safety protocols to prevent accidents and injuries to self and colleagues.
  • Made sure that products were produced on time and are of good quality.

Audit Team Leader

Sam's Club
03.2012 - 01.2014
  • Mentored junior auditors, contributing to their professional development and enhancing team performance.
  • Enhanced audit efficiency by implementing risk-based audit strategies and streamlining processes.
  • Evaluated the accuracy of financial reporting systems, identifying areas for improvement and recommending corrective actions.
  • Implemented best practices in auditing procedures through continuous learning and professional development activities.
  • Managed multiple concurrent audits, effectively prioritizing tasks to meet deadlines without compromising quality.
  • Created a more collaborative work environment by fostering open communication channels between auditors, management, and other stakeholders.
  • Collaborated with management to develop effective internal controls, resulting in improved financial integrity.
  • Reduced instances of non-compliance by conducting thorough audits and providing clear recommendations for improvement.
  • Prepared working papers, reports and supporting documentation for audit findings.
  • Developed and implemented corrective actions to bring business areas in line with standards.
  • Conducted extensive fraud investigations, uncovering irregularities and safeguarding company assets.
  • Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
  • Championed a culture of ethical decision-making and compliance within the internal audit team through ongoing training and education initiatives.
  • Completed audit papers by thoroughly documenting audit tests and findings.
  • Collected and reported monthly expense variances and explanations.
  • Compiled general ledger entries on short schedule with 100% accuracy.

Bakery Manager/Deli Manager

Food World
11.2000 - 01.2010
  • Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
  • Managed inventory and reduced waste, resulting in cost savings for the bakery.
  • Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
  • Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
  • Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Introduced new display techniques that showcased products effectively, increasing visual appeal and driving sales growth.
  • Assisted in designing new menu items, incorporating seasonal ingredients for optimal freshness and taste.
  • Oversaw all aspects of quality control to maintain consistently high standards for baked goods produced at the facility.
  • Collaborated with other department managers to develop cross-promotional strategies that boosted overall store revenue.
  • Enhanced bakery productivity by streamlining workflow and implementing efficient processes.
  • Implemented creative marketing strategies that increased bakery sales and customer satisfaction.
  • Managed budgeting process and financial reporting, ensuring accurate tracking of expenses and revenues for the bakery department.
  • Fostered a positive work environment through regular team-building activities and open communication, resulting in higher employee morale and overall job satisfaction.
  • Established performance metrics to evaluate staff productivity accurately while identifying areas for improvement or additional training needs.
  • Recruited hired, and retained top-quality staff through effective interviewing techniques and ongoing professional development opportunities.
  • Established performance goals and empowered bakers to exceed targets.
  • Created marketing strategies and promotional campaigns to increase customer traffic and boost sales.
  • Implemented health and safety protocols, ensuring compliance with regulations and creating safe working environment.
  • Streamlined cake decoration process, significantly reducing preparation time while maintaining high-quality standards.
  • Optimized staffing schedules based on peak times, improving service speed and customer satisfaction.
  • Streamlined deli operations through effective scheduling, inventory management, and staff training.
  • Created enticing deli displays that showcased featured products and attracted customers to the department.
  • Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
  • Consistently met or exceeded hygiene standards during routine inspections from local health authorities.
  • Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
  • Led team meetings regularly, fostering open communication among staff members about challenges or opportunities for improvement within the department.
  • Analyzed customer feedback to identify areas of improvement and evaluated performance over time.
  • Trained new staff on deli equipment use and safety, ensuring compliance with all health and safety regulations.
  • Executed waste reduction plan by repurposing near-expiry products into creative dishes, contributing to both sustainability and cost savings.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Supervised food presentation and plating to enhance visual appeal.

Education

Associate of Science - Pharmacy Technician

Virginia College
Birmingham, AL
06-2008

GED -

Virginia College
Birmingham, AL
06-2005

Skills

  • Strong leadership qualities
  • Expert piping techniques
  • Stenciling techniques
  • Quality control standards
  • Cake decoration
  • Food handling safety
  • Precise Hand-eye coordination
  • Custom cake consultations

Timeline

Lead Cake Decorator

Sam's Club
02.2020 - Current

Bakery Team Leader

Sam's Club
01.2014 - 01.2020

Production Line Operator

Ventura Foods
10.2013 - 06.2014

Audit Team Leader

Sam's Club
03.2012 - 01.2014

Cake Decorator

Sam's Club
06.2010 - Current

Bakery Manager/Deli Manager

Food World
11.2000 - 01.2010

Associate of Science - Pharmacy Technician

Virginia College

GED -

Virginia College

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