Sandria Andujar
Orlando,FL
Summary
Retail sales professional offering 8 years of management experience in retail customer service and retail management. Areas of expertise include sales, process, visual and people management. Consistently meets and exceed expectations. Reliable Team player and strong communicator. Friendly and prompt Front Desk Agent with good hands in using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills.
Overview
12
12
years of professional experience
Work History
Receptionist
Quick Transportation
08.2022 - 01.2023
- Answered over 100 incoming calls daily to resolve customer issues and schedule transfer.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
- Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols, and guidelines.
Sales Associate/Front Desk Associate
Eye Doctor’s Optical Outelts
03.2017 - 07.2020
- Organized paperwork such as charts and reports for office and patient needs for over 60 patient a day
- Reviewed and sent medical records to other physicians upon request
- Scheduled, rescheduled and handled cancelled appointments for patients
- Contacted patients when eyeglasses or contact lenses arrived in store and assist with final fitting by bending and shaping with hands, tools and heat
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers
- Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
Assistant Store Manager
Charlotte Russe
06.2011 - 12.2016
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register
- Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Communicated clear expectations and goals to 15 team member per day
- Maintained established merchandising standards, including window, sales floor and promotional displays
Key Holder
Auntie Anne's
08.2010 - 06.2011
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register
- Cleaned and organized the store, including the checkout desk and displays
- Led shifts while personally preparing food items and executing requests based on required specifications
- Actively involved in cost control, sanitation, training and recruitment
Education
Nursing Assistant, Flebotomy and EKG
Professional Academy of Health
Orlando, FL2012
Associate - Cosmetology
Instituto de Banca y Comercio
Humacao, PR2009
Skills
- Fluent in Spanish and English
- Team player
- Great making decisions or choice
- Excellent time management
- Action oriented
- Hard worker
- Payroll and scheduling management
- Natural leader
Timeline
Receptionist
Quick Transportation
08.2022 - 01.2023
Sales Associate/Front Desk Associate
Eye Doctor’s Optical Outelts
03.2017 - 07.2020
Assistant Store Manager
Charlotte Russe
06.2011 - 12.2016
Key Holder
Auntie Anne's
08.2010 - 06.2011
Nursing Assistant, Flebotomy and EKG
Professional Academy of Health
Associate - Cosmetology
Instituto de Banca y Comercio
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