Sandrika Montaque

• Managed passenger queues at Customs and Border Patrol, TSA Security Checkpoint, and Check-in areas, ensuring smooth passenger flow, enforcing social distancing, and providing crowd control.
• Trained and assigned to work as a Terminal Supervisor, monitoring landside terminal operations and coordinating with various stakeholders.
• Liaised with airline customers and government agencies, responding to incidents and accidents as needed.

• Exercised problem-solving capabilities when responding to student conflicts or emergency situations
• Implemented educational programming focused on building a sense of community among residents

• Performed detailed analysis of system performance metrics to identify issues or potential improvements
• Assisted with training new personnel on operational procedures, policies, and protocols

• Monitored entry-exit activity, allowing only authorized personnel to enter facility
• Monitored security cameras and identified suspicious activity, reported any incidents to the appropriate authorities

• Student ambassador for my college, for new and incoming students by providing the necessary parties with the aid needed to be successful at this school

• Handled all the calls that came in to the command center and notified the other necessary departments

• Answered incoming calls promptly and professionally, providing assistance or forwarding calls to appropriate personnel
• Utilized excellent communication skills to coordinate with various departments

• Developed strong relationships with customers through exceptional customer service
• Managed multiple projects and deadlines simultaneously to ensure deadlines were met
• Provided administrative support to team members and management in daily tasks