Sandrina P. Holt
Aurora,CO
Summary
A dynamic, agile, goal directed and detailed oriented Assistant Director with extensive experience in fast paced environments. A Proven track record of establishing enduring relationships with clients founded on trust and integrity. Adept at developing and leading diverse teams to deliver exceptional environmental and facilities services.
Overview
11
11
years of professional experience
Work History
Assistant Director of Environmental Services
Hospital Housekeeping Systems, LLC
01.2024 - Current
- Assist Director of Environmental Services in directing and overseeing the operational needs of the Housekeeping Department coordinating the tasks of the Operations Managers
- Serve as a liaison between administration and hospital departments and provide the highest possible level of service
- Establishes and reviews standards and work procedures for all housekeeping staff in accordance with established policies and practices of the facility
- Plans work schedules, hours, areas of work, and job duties to ensure adequate housekeeping services are rendered to all areas
- Interviews, selects, hires, evaluates, and recommends termination of facility housekeeping personnel in accordance with facility standards
- Orients, trains, develops and supervises of all housekeeping staff
- Performs regular inspections and evaluations of the facility; ability to recommend action items; assists with relocations within the facility
- Conducts regular staff meetings and communicates with members of other departments to coordinate housekeeping activities
- Schedules major project work, assuring that adequate staff and supplies are available
- Conducts regular inventory of housekeeping supplies
- Assists Department Director with budgets
Patient Access Specialist Sr.
UCHealth Spine Center - Anschutz Medical Campus
01.2022 - 01.2024
- Provide instructions to patients regarding what to bring to the appointment, time of appointment and location of physician
- Provide explanation of visit, instructions, and addresses concerns and questions
- Register patients for medical care including laboratory, outpatient services
- Meet with patient and/or patient's caregiver to exchange necessary information and documentation
- Communicates with referring provider's office, clinical department(s), and/or other appropriate personnel to exchange necessary information and determine schedule
- Verify insurance benefits and obtain pre-certification/authorization as necessary
- Determine and accept required payments, including co-pays and deductibles, or refers to financial counselors for follow up
- Schedules appointments, follow-up appointments, and assigns appropriate length of visit per physician request
Patient Access Representative/ Billing Rep
Adult Family Medicine
01.2018 - 01.2022
- Schedule appointments for physician, answer telephones, input data
- Perform patient check-ins and check out collect old and current balance
- Organize Ultra-Sounds, medical scans, test results related to a patient's health histories; scanned documents into EMR, copied and mailed medical records
Surgery Scheduler
Colorado Reproductive Endocrinology
01.2017 - 01.2018
- Facilitate schedules between physicians and technicians while adhering to strict deadlines under extreme stress and pressure
- Surgery scheduling, verifying patients insurance benefits and eligibility
- Execute reminder calls, collect necessary copay and balance for each patient
- Notify staff of patient’s arrival and pulled records for upcoming visits, Organize dictation notes, Ultra-Sounds, medical scans, test results related to a patient's health histories
Patient Access Representative
Colorado Kidney Care
01.2015 - 01.2017
- Greet patients and agency visitors, directed all people to the appropriate locations and services in courteous, polite and helpful manner
- Scheduled appointments for physicians, answer telephones, input data and performed patient check-ins and check out
- Notify staff of patient’s arrival, pull records for upcoming visits
- Communicate with physicians and other healthcare professionals to obtain information and clarify diagnoses
Patient Access Representative
Colorado Retina Associates
01.2014 - 01.2015
- Work with 11 Surgeons, efficiently utilize NextGen System, EHR system, check in patients in a timely manner, schedule appointments, follow-up appointments, verify insurance and referrals
- Accurately execute the scanning and filing of documents, prepare surgery jackets/folders
- Courteously answer all multi line phone calls, collect debts and train new representatives
- Perform data entry using Microsoft Word, Excel, Power Point
- Provide excellent customer service to internal customers and external customers
Education
Diploma - Medical Administration
Everest College
Aurora, CO01.2006
Skills
- Overseeing daily operations
- Achieving organizational goals
- Scheduling
- Budget management
Timeline
Assistant Director of Environmental Services
Hospital Housekeeping Systems, LLC
01.2024 - Current
Patient Access Specialist Sr.
UCHealth Spine Center - Anschutz Medical Campus
01.2022 - 01.2024
Patient Access Representative/ Billing Rep
Adult Family Medicine
01.2018 - 01.2022
Surgery Scheduler
Colorado Reproductive Endocrinology
01.2017 - 01.2018
Patient Access Representative
Colorado Kidney Care
01.2015 - 01.2017
Patient Access Representative
Colorado Retina Associates
01.2014 - 01.2015
Diploma - Medical Administration
Everest College
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