Sandrine Samuels

Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.

• Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
• Attended to customer needs, responding to questions, complaints and escalations.
• Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
• Managed team of front desk staff, fostering a supportive work environment and enhancing overall performance.
• Streamlined front desk operations for improved efficiency, utilizing strong organizational skills.
• Oversaw lobby operations and concierge services.
• Collaborated with other departments to coordinate guest services, resulting in seamless experiences for guests.
• Monitored staff training, scheduling and shift changes.

• Provide excellent customer service, assist guest with any complaints/issues
• Provide up keep of front desk, communicate with other employee...
• Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
• Oversaw night auditing of daily room occupancy and hotel revenue.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.

• Duties as manger were to make employee schedule, manage inventory, do pay roll, cook all dishes, order from all vendors, Upkeep with employee cleanliness, provide excellent customer service to customers, make sure all food items dates are valid and store at required temperature, stored and label in proper containers, making sure all employee follow polices and rules.
• Managed daily operations to ensure high level of efficiency, consistency, and quality in both food and service.
• Carefully interviewed, selected, trained, and supervised staff.
• Reconciled cash and credit card transactions to maintain accurate records.
• Correctly calculated inventory and ordered appropriate supplies.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.
• Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
• Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
• Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.

• Worked with front desk to respond promptly to all guest requests.
• Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
• Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
• Communicated repair needs to maintenance staff.

• Trained new employees on front desk operations, ensuring were well-prepared for their roles and responsibilities.
• Trained new staff on correct procedures, compliance requirements, and performance strategies.
• Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
• Collaborated with team members to handle guest requirements from check-in through check-out.