Summary
Work History
Education
Skills
Citizenship
Languages
Languages
Timeline
Generic
Sandrine Trubeck

Sandrine Trubeck

Summary

As a Senior Manager, I have 20+ years of consulting experience in diverse industries (Healthcare, Financials, Retail) enterprise role (incl. Program Manager, Project Manager, HR Change Liaison Lead, Data Analyst) and geographies (US, Europe, Asia). I am result oriented and keen on delivering enterprise projects on time and on budget, utilizing my unique blend of IT/Business experience coupled with my Marketing/Strategy skillset. I am actively seeking a Senior Management role that leverages my expertise and allows me to contribute immediately to the client’s vision and goals in a global, fast-paced and innovative environment. My top 5 Strengths: Strategic, Ideation, Communication, Achiever, Learner Expertise Project Delivery Divestiture/M&A IT Platform integration Vendor Mgt/TSAs PMO set up Change Org. Mgt Process Reengineering Compliance/Legal/Fraud International IT/Business Acumen

Work History

Project Manager

Mozarc / Medtronic
  • Managed 5 separate workstreams within the Commercial Enablement program (CPQ/CLM, CRM, Digital Marketing, Sales Incentive Plan and Data Warehouse/Sales Analytics)
  • Worked closely with key stakeholders/SMEs and Governance team to facilitate vendor selection/scoring on CLM/CPQ and SIP initiatives

Project Manager

United HealthCare
  • Partnered with business to ensure quality and on time IT delivery to M&R and E&I Lines of Business during acquisition efforts with focus on IT system/data migration, reporting and transition plan with impacted internal/external vendors
  • Provided UHC guidance on the Special Need Initiative (SNI) pilot as part of the Enterprise Issue Management (EIM) program and the Re-Imagine Work Force project
  • Solved operational reporting issues for the Advocate4Me project.
  • Led the 12 week acceleration effort to transform UHC Digital platform
  • Worked closely with legal team to assess contracts and TSA (Transition Service Agreement) implications.

Project Manager

Ameriprise Financial Services
  • Led a 12-week Discovery effort for the migration of the marketing print & production platform from internal to external providers Scope included migration of the Digital Asset Mgt, e-Catalog, call center, inventory/ management fulfillment, financial and regulatory assets
  • Worked closely with Legal and Compliance to ensure proper TSAs and contract were in place prior to migration.

Project Manager

GMAC RFC
  • Led the vendor selection for a Compliance Case Management (CCM) solution for individual and class action cases
  • Coordinated the entire RFI/RFP process from requirements gathering, vendor demo, scoring process to final recommendation across cross-commit business lines
  • Upon selection of the CCM package, was asked to manage the full life cycle of the IT implementation effort, which was delivered on budget and on schedule along with full integration with General Motors reporting platforms.
  • In parallel, managed the internal electronic discovery IT program
  • Responsibilities included 1/ creating specifications to enhance IT functionalities of the in-house e-Discovery application, 2/ managing backup tape inventory, tape copy and destruction activities, 3/ responding to specific legal inquiries within legal timeframe.

Project Manager

Ameriprise Financial Services
  • Led the implementation of a Compliance Case Management (CCM) solution using Hybrid (Waterfall/Agile)
  • Managed a cross-functional team to configure the CCM modules and ensure full integration with external vendors systems
  • The solution delivered the following benefits: 1/ allow accurate and timely reporting to FINRA, 2/ enhance ability to detect issues with advisor sales practice and 3/ provide visibility across departments as the CCM solution was fully integrated with enterprise reporting tools.
  • Formulated and executed the delivery of a compliance package in 8 weeks using Agile methodology
  • Ensured FINRA compliance
  • This new solution resulted in significant increase in 1/ the effectiveness of the Field Office Inspections (FOIs) and 2/ the quality / responsiveness to compliance inquiries.
  • Managed on day-to day basis the IT Compliance BAU (Business As Usual) team to ensure the monthly implementation of enhancements/production fixes to the core compliance systems (e.g., Personal Trade, SRS, Analysis Engine, etc.)

Project Manager

Optum Health/Innovations Group
  • Managed the IT implementation effort of the EquityCare solution, which focused on driving greater health improvement and medical cost savings to employers through flexible, value based clinical/wellness intervention
  • The implementation of this unique agnostic approach of population health management services resulted in 30% change in type of cases pursued and increased customer engagement.
  • Ensured timely hiring and training of the call center staff and expanded co-located team (personal nurses, specialists and health coaches), along with the development of the process documentation and job aids
  • Delivered EquityCare model on time (01/01/2014) and on budget.

PMO Senior Consultant

US Bank
  • Designed and implemented the Operating Model for the IT group (Initiation, Prioritization, Estimation, Planning and Delivery) based on the PMI standards and best practices
  • Defined supporting RACI
  • Developed supporting communication strategy and materials (incl Executive roadshow presentations) along with on-boarding process for the IT Leadership.

Project Manager

FICO
  • Served as the Agile Product Owner for a variety of key strategic efforts - including IT implementation of loyalty software for mid-size companies, offer optimization for various retailers, evaluation of complimentary solutions of existing loyalty solutions
  • Key clients included Home Depot, Experian, PNC Financial Services, Shire Pharmaceutical, TrueValue.

Program Manager

BestBuy
  • Provided program leadership for a key strategic effort, which goal was to lay the foundations for a cross channel Gift Registry solution
  • Developed the Go To Market strategy based on business vision, IT capabilities and customer needs.
  • Accountable for cross-functional team alignment in terms of scope, budget and schedule/milestones (Business, Internal IT, 3rd Party vendors, incl
  • Outsource IT) and communication to Executive Leadership.
  • Led cross commit teams to ensure integrated customer experience via following key deliverables
  • Marketing: brand portfolio architecture, 5 year strategy, yearly integrated marketing plan, value proposition
  • Creative agencies: style guide/tone of the program, 1:1 communication strategy based on target and brand guidelines
  • Delivery channels (.Com/POS/Mobile) incl usability studies, corporate and field employee trainings
  • Recovered a B2B gift card project in testing phase, resulting in a 80% reduction of order processing time, increased market share in BB market, 95% improvement in data integrity and increased customer loyalty
  • Delivered project ahead of schedule and on budget, putting the B2B business of this major retailer on a CRM scalable platform
  • Provided recommendations on process improvement opportunities post launch.

Program Manager

BestBuy
  • Facilitated the 5 year strategic roadmap for the Wish List/Pitch-In solution
  • Oversaw marketing tactics and 1:1 CRM execution
  • Collaborated with the Business on how to best capitalize on the gifting opportunity across all channels
  • Ensured proper vetting from the legal, compliance and fraud teams.
  • Successfully managed the IT launch of BBY gift cards in United Kingdom, Mexico and Turkey in less than 10 months
  • Worked closely with the Corporate and Local Marketing teams regarding design, assortment, Terms and Conditions, customer research/value proposition, call centers/IT support
  • Launched the first co-branded Visa Prepaid Card in the US market
  • Navigated through Legal/Compliance requirements due to the new nature of this financial product in US at the time.
  • Speared the internal effort for the e-gift card platform implementation using the hybrid Waterfall/Agile methodology Given critical internal constraints (such as fraud engine), led the RFP and the implementation effort via a 3rd party
  • Key differentiators of the US platform included expanded assortment, email delivery, online/in store redemption.

Global Program Manager

MoneyGram International
  • Served as the IT/Business liaison for the global implementation of the MG Plus Program (loyalty program)
  • Led the implementation in the following countries: France, Spain, UK, Germany, New Zealand and Australia in 2015
  • Co-managed the alignment of the value proposition based the selected countries for 2016 and go to market strategies
  • Provided guidance on the 5-year strategic roadmap, including mobile integration
  • Leveraged internal CRM capabilities to deliver relevant and consistent customer experience across all platforms (POS, mobile and dotcom).

Project Manager

Medtronic
  • Provided support to the Marketing leadership in developing the Preferred Vendor roster per business category (PR, Digital Specialist, Creative Services, Media Monitoring, Print, Market Research, Publication and Trade Shows)
  • Project delivered $5M savings and reduce vendors from 5,000+ to 500 while establishing metrics to assess quality of the work
  • Worked closely with legal to develop vendor transition plans and contracts (incl measurement, KPIs and rewards/penalties)

Project Manager

MoneyGram International
  • Served as the Project Owner for a mission critical effort driven by international Compliance/Legal/Tax teams
  • Key deliverables included the coordination of the legal assignment notice and agent forms delivery (physical paper forms digital forms across 5 POEs) across 250 + countries, 9,000+ agents and 200,000+ location level.

Project Manager

BlueCross BlueShield of Michigan
  • Provided Project Management expertise on key initiatives, including Quick Wins a to address customer abrasion and level of quality as it relates to customer experience.
  • Assisted with an internal initiative on how to increase/manage the CAHPS (Consumer Assessment of Healthcare Providers Systems) score for dissatisfied members while addressing customer abrasion concerns based on customer persona.

Senior Consultant

Archway Marketing
  • Developed marketing/sales collaterals to align with the new leadership vision
  • Ensured all deliverables were on track within various vendors (incl
  • E-learning modules, CRM tool implementation, website, case studies, sales training)

OCM Lead - Transportation Transformation Initiative

Land O’ Lakes
  • Developed the Change Management and Communication Strategy on a transportation transformation initiative that encompassed the implementation of a TMS (Transportation Management System) software and Core Carrier program along with a fleet rationalization, resulting in a $16M annual saving
  • Led the organizational alignment effort, incl
  • Future organization & transition plan.

Oracle Lead - Order Management Assessment

General Motors
  • Conducted a 5-week study to assess the Order Management solutions alternatives for GM IPC (GM International Products Center)
  • Created detailed process and system maps
  • Identified IPC functional and technical requirements outlining dependencies and constraints
  • Conducted a Fit/Gap analysis of the potential solutions along with a user group assessment fit

HR Change Lead - Global SAP HR & Financial implementation

Florida Power & Light
  • Successfully developed, launched and monitored a HR Change Liaison Program that involved 50+ change liaisons across 14 Business Units
  • Identified and helped remediate key issues/challenges/risks in response to the implementation of the SAP HR modules (incl
  • Time & Pay, Benefits, Employee Self Service) that impacted 7,000+ end-users.

Order Management Lead - Inventory Misallocation Assessment (Appliances)

Best Buy
  • Created As-Is process and supporting system maps to identify system exceptions generating over/under-allocation of products at POS
  • Conducted test experimentation at client stores and warehouses
  • Formulated and implemented recommendations, which resulted in the elimination of redundant work and duplicate inventories throughout the Supply Chain.

Order Management Lead - Oracle Financials Implementation

Lucent Technology
  • Developed the business requirements, future state design and implementation planning of a global IT project
  • Configured the application and assisted with the testing effort
  • The solution supported four domestic and two international order desks, a variety of customer communication methods (EDI, web, fax), and provided the basis for real time order tracking.

Order Management Lead - ERP Package Selection

ConAgra

Education

PMP certification -

01.2006

MBA Marketing & Strategy -

ESSEC Business School
01.1996

B.A Business -

Lycee Richelieu
01.1992

Skills

  • Project Delivery
  • Divestiture/M&A
  • IT Platform integration
  • Vendor Mgt/TSAs
  • PMO set up
  • Change Org Mgt
  • Process Reengineering
  • Compliance/Legal/Fraud
  • International
  • IT/Business Acumen

Citizenship

US

Languages

  • English
  • French

Languages

French
Native/ Bilingual

Timeline

Project Manager

Mozarc / Medtronic

Project Manager

United HealthCare

Project Manager

Ameriprise Financial Services

Project Manager

GMAC RFC

Project Manager

Ameriprise Financial Services

Project Manager

Optum Health/Innovations Group

PMO Senior Consultant

US Bank

Project Manager

FICO

Program Manager

BestBuy

Program Manager

BestBuy

Global Program Manager

MoneyGram International

Project Manager

Medtronic

Project Manager

MoneyGram International

Project Manager

BlueCross BlueShield of Michigan

Senior Consultant

Archway Marketing

OCM Lead - Transportation Transformation Initiative

Land O’ Lakes

Oracle Lead - Order Management Assessment

General Motors

HR Change Lead - Global SAP HR & Financial implementation

Florida Power & Light

Order Management Lead - Inventory Misallocation Assessment (Appliances)

Best Buy

Order Management Lead - Oracle Financials Implementation

Lucent Technology

Order Management Lead - ERP Package Selection

ConAgra

PMP certification -

MBA Marketing & Strategy -

ESSEC Business School

B.A Business -

Lycee Richelieu

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