Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sandro Castillo

Canton,GA

Summary

High-performing individual with solid background in culinary arts. Skilled in creating innovative and delicious dishes while managing kitchen staff and inventory. Efficient and committed to keeping high standards of food safety and sanitation.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

7
7
years of professional experience

Work History

Prep Cook

Chilis's Bar and Grill
02.2018 - 08.2021
  • Prepared and served various food items in fast-paced environment.
  • Monitored food quality and presentation to maintain high standards.
  • Coordinated checklists to keep kitchen clean, stocked and sanitary.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Measured and mixed ingredients according to precise recipes for best results.
  • Maintained food safety and sanitation standards.
  • Kept kitchen clean and organized by performing daily maintenance tasks.

Chef

Ted's Montana Grill Inc.
08.2021 - 02.2022
  • Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
  • Contributed to a positive work atmosphere through effective communication and teamwork among staff members.

Customer Service Representative

Priority Payment Systems
02.2022 - 06.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Payment Specialist

Priority Payment Systems
06.2023 - 08.2023
  • Performed various administrative tasks related to payments, including generating reports, updating records, and maintaining accurate documentation.
  • Enhanced payment processing efficiency by streamlining procedures and implementing automation tools.
  • Evaluated and recommended improvements to current payment systems, leading to increased efficiency and reduced processing times.
  • Safeguarded sensitive financial data through strict adherence to privacy policies and implementation of robust security measures.
  • Collaborated with cross-functional teams to develop new payment solutions that catered to evolving client needs.

Chef

Ted's Montana Grill Inc.
10.2023 - Current
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.
  • Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
  • Optimized food preparation processes, implementing time-saving techniques without compromising quality.
  • Disciplined and dedicated to meeting high-quality standards.

Education

High School Diploma -

Woodstock High School
Woodstock, GA
06.2019

Skills

  • Food safety and sanitation
  • Knife Skills
  • Cooking techniques
  • Food quality
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Electronic Funds Transfer
  • Transaction monitoring
  • Payment Processing
  • Reliability

Languages

Spanish
Native or Bilingual

Timeline

Chef

Ted's Montana Grill Inc.
10.2023 - Current

Payment Specialist

Priority Payment Systems
06.2023 - 08.2023

Customer Service Representative

Priority Payment Systems
02.2022 - 06.2023

Chef

Ted's Montana Grill Inc.
08.2021 - 02.2022

Prep Cook

Chilis's Bar and Grill
02.2018 - 08.2021

High School Diploma -

Woodstock High School

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Sandro Castillo