Sandro Magalhaes
Foster City,California
Summary
Focused and reliable waiter bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.
Overview
2
2
years of professional experience
Work History
Waiter
Rosewood Luxury Hotel & Resorts Group
Menlo Park, CA
07.2021 - Current
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Waiter
The Peninsula Regent
San Mateo , California
09.2020 - 07.2021
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Used cash registers and credit card machines to cash out customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Education
High School Diploma -
Hillsdale High School
San Mateo, CA05.2021
Skills
- Warm and Friendly
- Transactions and Cash Handling
- Restaurant Operation
- Team Player
- Annual Performance Reviews
- Billing and Payment Processing
- Cash Control
- 5 star forbes standards service
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Timeline
Waiter
Rosewood Luxury Hotel & Resorts Group
07.2021 - Current
Waiter
The Peninsula Regent
09.2020 - 07.2021
High School Diploma -
Hillsdale High School
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