Sandro Noble
Orem
Summary
Experienced with managing hospitality operations and ensuring exceptional guest experiences. Utilizes leadership and team-building skills to drive high standards of service. Knowledge of optimizing processes to improve efficiency and guest satisfaction.
Hospitality professional with strong leadership and organizational skills. Proven ability to enhance guest experiences and streamline operations. Excel in team collaboration and adaptable to changing demands. Expertise in staff training, customer service, and conflict resolution. Reliable and results-driven with focus on continuous improvement.
Overview
18
18
years of professional experience
Work History
Hospitality Manager
TopGolf
11.2022 - Current
- Increased customer service ratings significantly through personable service.
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
- Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
- Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
- Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
- Ensured compliance with industry standards and regulations through regular audits and inspections.
- Organized special events and promotions, resulting in increased bookings and repeat business.
- Reduced costs through effective budget management while maintaining exceptional service levels.
Operations Manager
Kiava Clothing
01.2022 - Current
- Develop and implement new operating procedures and inventory management protocols
- Supervise warehouse operations and create new warehouse layout to maximize operational efficiency
- Rectify supply chain errors with international suppliers
- Facility maintenance and repairs as needed
Product Development Coordinator
DoTERRA
01.2021 - 01.2022
- Direct the launch of new products in Israel, Ukraine, Russia, and South Africa
- Organize and update timelines for sales team and operations team to meet launch deadlines
- Oversee cross functional team to ensure successful completion of individual projects
Member Service Team Lead
DoTERRA
01.2019 - 01.2021
- Lead the French, Spanish, and Sr
- Agent member service teams to 'top performance' status and improved employee attendance for 3 consecutive quarters
- Coach, mentor and train team members to obtain various skill levels and promotions
- Drive employee development programs and work with HR for any corrective actions needed
Warehouse Manager
Simplified Fulfillment
01.2017 - 01.2019
- Execute daily operations of order fulfillment for multiple companies
- Communicate fulfillment challenges and request needed merchandise from vendors
- Manage employee scheduling and daily assignments
Phlebotomy Technician
IHC Utah Valley Hospital
01.2014 - 01.2016
- Team lead/shift supervisor and new employee trainer
- Direct shift huddles regarding patient safety, quality measures and team organization
Location Manager
Phlebotomy Training Specialists
01.2009 - 01.2016
- Head phlebotomy instructor, CPR instructor, IV instructor
- Maintain equipment stock, enforce safety protocols, and monitor compliance
- Oversee hiring and manage employee scheduling
Sales
Pedersen’s Ski and Sport
01.2007 - 01.2009
- Sales manager for athletic equipment, specializing in ski, snowboard and mountain bike gear
- Compile merchandise acquisition strategy for store owner, and develop product marketing strategy to increase in-store sales
Education
MBA - Healthcare Administration
Western Governors University
01.2020
Bachelor’s Degree - Exercise Science and Outdoor Recreation
Utah Valley University
01.2015
Skills
- Customer service
- User experience
- Team building
- Positive work culture
- Italian
- Spanish
- Employee scheduling
- Staff training and development
- Guest relations management
- Banquet operations
- Front office management
- Supply purchasing
- Computer skills
- CRM software
- Staff training
- Front desk operations
- Facilities management
- Reliability
- Excellent communication
Timeline
Hospitality Manager
TopGolf
11.2022 - Current
Operations Manager
Kiava Clothing
01.2022 - Current
Product Development Coordinator
DoTERRA
01.2021 - 01.2022
Member Service Team Lead
DoTERRA
01.2019 - 01.2021
Warehouse Manager
Simplified Fulfillment
01.2017 - 01.2019
Phlebotomy Technician
IHC Utah Valley Hospital
01.2014 - 01.2016
Location Manager
Phlebotomy Training Specialists
01.2009 - 01.2016
Sales
Pedersen’s Ski and Sport
01.2007 - 01.2009
MBA - Healthcare Administration
Western Governors University
Bachelor’s Degree - Exercise Science and Outdoor Recreation
Utah Valley University
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