Sandro Ravelin
Coral Springs,FL
Summary
Dedicated customer service specialist, able to manage priorities and multitask in a fast-paced work environment. Works effectively as a team member to achieve personal and professional goals. Known for my effectiveness in handling customer service issues, I am also an expert in building relationships and fostering a positive work environment. My accomplishments have notably helped improve the efficiency of complaint handling, contributing to increased customer satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Service Sales Representative
NexRep LLC
03.2023 - 05.2025
- Provided excellent customer service to resolve customer complaints in a timely manner
- Answered customer inquiries and provided accurate information regarding products and services
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Answered customer inquiries via phone, email and chat in a timely manner.
- Assisted customers with troubleshooting technical issues related to products or services.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Customer Service Representative
ModivCare/Arise Platform, Remote
03.2022 - 09.2023
- Answered incoming customer inquiries regarding booking trips and service information.
- Provided assistance to customers in navigating website,Checking existing Trips, and resolving complaints.
- Responded to customer request with accurate updates and service information.
- Performed data entry of customer orders into company's trip management system.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Sales Customer Support Specialist
Live Ops, Remote
10.2019 - 03.2021
- Provided excellent customer service to resolve customer complaints in timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Educated customers on product features and benefits to enhance their experience.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided customer support for sales inquiries, resolving product and service related issues.
Education
High School Diploma -
College Gilbert Albert
HAITISkills
- CRM Software
- Organizational Skills
- Adaptability and Flexibility
- Active Listening
- Microsoft Word and Excel
- Microsoft Team
- SRW
- Global Protect
- Genesys & Avaya, Five9
Languages
English
Native or Bilingual
Haitian Creole
Native or Bilingual
French
Full Professional
Spanish
Professional Working
Timeline
Customer Service Sales Representative
NexRep LLC
03.2023 - 05.2025
Customer Service Representative
ModivCare/Arise Platform, Remote
03.2022 - 09.2023
Sales Customer Support Specialist
Live Ops, Remote
10.2019 - 03.2021
High School Diploma -
College Gilbert Albert
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