Sandro Reyes
Summary
Dynamic professional with a proven track record in team collaboration and conflict resolution. Analytical skills utilized to enhance customer satisfaction and drive sales growth. Expertise in risk management and market trend analysis, consistently delivering exceptional results in high-pressure environments.
Overview
12
12
years of professional experience
Work History
Day Trader
FallForward_Trader
04.2022 - Current
- Analyzed market trends to identify profitable trading opportunities.
- Executed trades swiftly to capitalize on price fluctuations.
- Monitored financial news for potential impact on markets.
- Developed and maintained trading strategies based on market research.
- Collaborated with other traders to share insights and strategies.
- Managed risk by setting stop-loss orders effectively.
- Utilized trading software for real-time data analysis and execution.
- Reviewed past trades to refine tactics and improve decision-making skills.
- Developed strategies for minimizing risk while maximizing returns on investments.
Restaurant AGM
Cioppino Cigar Bar & Restaurant
Pittsburgh
06.2022 - 04.2024
- Managed and directed all front of house operations in a high-volume restaurant setting.
- Recruited, trained, and supervised a team of servers, hosts, and bartenders.
- Created staff schedules to ensure efficient staffing and coverage during peak times.
- Developed and implemented strategies to increase sales and profitability.
- Maintained high levels of customer satisfaction through personalized service and regular feedback.
- Collaborated with kitchen staff to ensure timely and accurate food service.
- Handled guest inquiries, complaints, and special requests with professionalism and efficiency.
- Performed inventory management and ordering of supplies to maintain adequate stock levels.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
Concierge
Chartiers Bend Retirement Resort
Bridgeville, Pennsylvania
11.2020 - 06.2022
- Facilitated social events and activities to enhance resident engagement in senior living community.
- Assisted residents with daily living activities, ensuring comfort and emotional support.
- Managed administrative tasks, including appointment scheduling and phone call management.
- Collaborated with staff to ensure smooth daily operations within the resort.
- Provided information on resort amenities and services to new residents.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Directed incoming calls and messages to appropriate staff or residents.
Superintendent
Marine Technology Solutions
Clarion, PA
03.2020 - 10.2020
- Managed daily operations at a construction site, ensuring project deadlines were met.
- Oversaw a team of workers to ensure safety protocols were followed on site.
- Scheduled and coordinated subcontractors to complete tasks efficiently.
- Maintained organized records of project progress and communicated updates to stakeholders.
- Implemented cost-saving measures to stay within budget constraints.
- Troubleshooted and resolved any issues that arose during the construction process.
- Ensured quality control standards were met throughout the project.
- Developed and implemented operational procedures for efficiency.
- Facilitated communication between technical teams and clients.
- Reviewed project progress to ensure alignment with goals.
- Maintained accurate records such as daily logs, time sheets, inspection reports, for each project.
Bar Manager
News Café
01.2019 - 02.2020
- Developed and implemented new promotional strategies to increase sales.
- Maintained inventory levels and ordered supplies as needed.
- Created cocktail menu and trained staff on new drink recipes.
- Ensured compliance with health and safety regulations.
- Resolved customer complaints and issues in a timely manner.
- Organized and coordinated special events and private parties.
Bar Manager
Carillon Miami Wellness Resort
Miami
01.2018 - 01.2020
- Managed daily operations of a high-volume bar and restaurant.
- Developed and implemented beverage programs to drive sales and increase profit margins.
- Trained and supervised staff in proper service techniques and alcohol safety procedures.
- Maintained inventory control and ordered supplies to meet customer demand.
- Created and executed marketing strategies to promote events and increase customer engagement.
- Resolved customer complaints and issues in a professional and timely manner.
Server/Bartender
Miranda Restaurant (EB Hotel)
Miami
01.2017 - 12.2019
- Maintained cleanliness and organization of bar area to uphold sanitary standards.
- Advertised, marketed and recommended menu options to guests to increase guest satisfaction.
- Created a welcoming environment for visiting guests providing a memorable dining experience.
- Maintained all sanitation procedures and food safety guidelines.
- Provided customer service which resulted in returning customers.
Server
Fontana Restaurant
Miami
12.2017 - 08.2018
- Assisted manager in daily operations dealing with customer complaints creating alternative solutions and problem-solving as needed.
- Conducted final check of food items prior to serving customers to ensure quality maintenance.
- Ensured the cleanliness of dining area and food items before serving.
- Maintained serving standards and followed all regulations while performing duties.
- Accurately recorded orders and partnered with team to serve food and beverages that exceeded guests' expectations.
Server
Joey's Restaurant
Miami
05.2014 - 12.2017
- Answered questions about menu selections and made recommendations when requested.
- Handled cash transactions.
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted guests with menu selections and special requests.
- Delivered food and beverages promptly to tables, ensuring guest satisfaction.
- Maintained cleanliness and organization of dining area throughout shifts.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Resolved guest complaints efficiently to enhance overall dining experience.
Education
Associate in Science -
Miami Dade College
11.2025
Associate in Social Science -
Madrid, Spain01.2012
High School -
La Habana, CubaSkills
- Communication skills
- Problem solving
- Empathy and patience
- Conflict resolution
- Time management
- Adaptability
- Attention to detail
- Multitasking
- Team collaboration
- Risk management
- Analytical thinking
- Decision making
- Technical analysis
- Market trend analysis
- Emotional control
References
Available upon request
Languages
- English
- Spanish, Native
Timeline
Restaurant AGM
Cioppino Cigar Bar & Restaurant
06.2022 - 04.2024
Day Trader
FallForward_Trader
04.2022 - Current
Concierge
Chartiers Bend Retirement Resort
11.2020 - 06.2022
Superintendent
Marine Technology Solutions
03.2020 - 10.2020
Bar Manager
News Café
01.2019 - 02.2020
Bar Manager
Carillon Miami Wellness Resort
01.2018 - 01.2020
Server
Fontana Restaurant
12.2017 - 08.2018
Server/Bartender
Miranda Restaurant (EB Hotel)
01.2017 - 12.2019
Server
Joey's Restaurant
05.2014 - 12.2017
Associate in Science -
Miami Dade College