Summary
Overview
Work History
Education
Skills
Languages
Software
Timeline
Generic
Sandro Salazar

Sandro Salazar

Kissimmee,FL

Summary

Proven leader in customer service and efficiency enhancement, notably at Aetna Medicaid/CVS. Excelled in complaint resolution and call management, boosting customer loyalty and streamlining operations. Skilled in data entry and fostering team growth, I've consistently improved service delivery, achieving significant results without exceeding a single numerical percentage.

Overview

13
13
years of professional experience

Work History

Technical Support Specialist

RQI Partners
09.2024 - Current
  • Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
  • Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
  • Resolved [Number] technical support inquiries per day.
  • Documented support interactions for future reference.
  • Escalated critical incidents requiring specialized expertise to appropriate departments, facilitating swift resolutions.
  • Provided remote support for a wide range of software and hardware issues, maintaining strong customer relationships.
  • Trained new hires on technical support procedures, contributing to overall team success and performance improvement.
  • Collaborated with cross-functional teams for complex problem-solving, leading to improved operational efficiency.
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.

Central Campus MD

Journey Church
01.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Strengthened communication skills through regular interactions with others.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Customer Service Representative

Aetna Medicaid/ CVS
03.2016 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Worship Leader

The Vine Church
04.2018 - 01.2020
  • Led and inspired worship team members and guided team in following church processes, guidelines and mission.
  • Coordinated music and special vocals for worship services.
  • Collaborated with pastors and ministry leaders to develop cohesive and spiritually enriching worship experiences.
  • Maintained a comprehensive music library, ensuring all necessary sheet music, chord charts, and lyrics were readily available for rehearsals and services.
  • Set up ProPresenter presentations with lyrics for congregation.

Sales Representative Team Leader

United World Soccer
06.2014 - 01.2016
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined team efficiency by implementing new procedures for handling customer requests.
  • Monitored team metrics, identifying opportunities for improvement and implementing targeted coaching plans.
  • Provided ongoing support to team members through mentoring, coaching, and skill development sessions.

Valet

Towne Park Valet
06.2012 - 07.2013
  • Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
  • Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
  • Assisted guests with luggage and personal items, ensuring smooth transitions between arrival and departure.
  • Streamlined vehicle retrieval process with effective communication between team members, minimizing wait times for guests.

Education

No Degree -

Southwestern Assemblies of God University
08.2013

High School Diploma -

Gateway High School
05.2012

Skills

  • Complaint resolution
  • Call Management
  • Information Security
  • Paperwork Processing
  • Data Entry
  • Data Collection
  • Technical Support
  • Customer Service
  • Document Control
  • Microsoft PowerPoint
  • Multi-line phone talent

Music theory

Strong attention to detail

Studio recording experience

Teaching experience

Song composition

Mixing skills

Versatile

Schedule management

Live performances

Music composition

Studio recordings

Extensive performance background

Musical theory

Musical arrangements

Original songwriter

Private lessons

Instrument proficiency

Vocal experience

Instrumental skills

Team oversight

Languages

Spanish
Native or Bilingual
English
Full Professional
Portuguese
Limited Working

Software

Planning Center

Microsoft Word

Microsoft Excel

Logic Pro X

Ableton

Playback

LoopCommunity Prime

Timeline

Technical Support Specialist

RQI Partners
09.2024 - Current

Central Campus MD

Journey Church
01.2024 - Current

Worship Leader

The Vine Church
04.2018 - 01.2020

Customer Service Representative

Aetna Medicaid/ CVS
03.2016 - Current

Sales Representative Team Leader

United World Soccer
06.2014 - 01.2016

Valet

Towne Park Valet
06.2012 - 07.2013

No Degree -

Southwestern Assemblies of God University

High School Diploma -

Gateway High School

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