Summary
Overview
Work History
Education
Skills
Timeline
Generic

SANDTRELLE BAILEY

Dispatch Operations
Orlando,FL

Summary

Efficient Dispatch Operator with notable experience in managing emergency responses, coordinating transportation schedules, and maintaining communication logs. Strengths include adept problem-solving skills, exceptional multitasking ability, and strong verbal communication skills. Demonstrated impact in previous roles through improved efficiency of dispatch operations, enhanced team collaboration, and consistent adherence to protocol. Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Well-qualified [Job Title] with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

18
18
years of professional experience

Work History

Safety & Facilities Work Control Dispatch Operator

Insight Global
03.2024 - Current
  • Provided technical/emergency support to staff, students, and vendors in person, via email, and phone.
  • Processed emergency /safety work order requests by phone, in person, via email, and through aim ready systems.
  • Maintained great listening and communication skills needed to swiftly and accurately assign appropriate department.
  • Investigated complaints from the public regarding services requests and safety violations.
  • Used logical reasoning to prioritized all calls, emails, work orders, accordingly to establish urgencies.
  • Accurately processed orders to ensure billing.
  • Extensively monitored laboratories, teliweb, hvac & fire alarm panels.
  • Four screen monitor navigation
  • Extensive data entry
  • Basic use of Microsoft Word Excel

Customer Service Representative

Self Employed (Childcare Provider)
Orlando, FL
05.2013 - 10.2023
  • Maintained orientation and organization of daily activities and lesson plans
  • Promoted superior experience by addressing parent/student concerns, demonstrating empathy, and resolving problems swiftly
  • Updated accounts to maintain all records
  • Excellent time management skills
  • Handled all administrative duties such as:
  • Created all files and documents
  • Extensively copying, emailing, and faxing
  • Greeting over the phone and in person.

Administrative Assistant

Legendary Style Studio
Orlando, FL
03.2009 - 04.2013
  • Answered multi-line phone system, routing calls, delivering messages to staff
  • Greeting clients and visitors
  • Restocked supplies and placed purchase orders to maintain adequate stock levels
  • Executed record filing system to improve document organization and management
  • Scheduled office meetings and client appointments for staff teams.

Customer Service Representative

Florida Minority Supplier Development Council
Orlando, FL
07.2006 - 05.2009
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Responded to customer requests for products, services, and company information
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints
  • Participated in team meetings and training sessions to stay informed about product updates and changes
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

BA: Business Administration And Management -

Columbia Southern University
Orange Beach, AL
05-2025

Skills

  • Call Center Operations
  • Dispatch Coordination
  • Database Management
  • Service Coordination
  • Work Order Management
  • Processing orders
  • Critical thinker

Timeline

Safety & Facilities Work Control Dispatch Operator

Insight Global
03.2024 - Current

Customer Service Representative

Self Employed (Childcare Provider)
05.2013 - 10.2023

Administrative Assistant

Legendary Style Studio
03.2009 - 04.2013

Customer Service Representative

Florida Minority Supplier Development Council
07.2006 - 05.2009

BA: Business Administration And Management -

Columbia Southern University
SANDTRELLE BAILEYDispatch Operations