SANDTRELLE BAILEY
Orlando,FL
Summary
Efficient Dispatch Operator with notable experience in managing emergency responses, coordinating transportation schedules, and maintaining communication logs. Strengths include adept problem-solving skills, exceptional multitasking ability, and strong verbal communication skills. Demonstrated impact in previous roles through improved efficiency of dispatch operations, enhanced team collaboration, and consistent adherence to protocol.
Overview
18
18
years of professional experience
Work History
Safety & Facilities Work Control Dispatch Operator
Insight Global
03.2024 - Current
- Provided technical/emergency support to staff, students, and vendors in person, via email, and phone.
- Processed emergency /safety work order requests by phone, in person, via email, and through aim ready systems.
- Maintained great listening and communication skills needed to swiftly and accurately assign appropriate department.
- Investigated complaints from the public regarding services requests and safety violations.
- Used logical reasoning to prioritized all calls, emails, work orders, accordingly to establish urgencies.
- Accurately processed orders to ensure billing.
- Extensively monitored laboratories, teliweb, hvac & fire alarm panels.
- Four screen monitor navigation
- Extensive data entry
- Basic use of Microsoft Word Excel
Customer Service Representative
Self Employed (Childcare Provider)
Orlando, FL
05.2013 - 10.2023
- Maintained organization of daily activities
- Superior customer care while addressing parent/students and resolving problems swiftly
- Updated accounts to maintain all records
- Excellent time management skills
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
Administrative Assistant
Legendary Style Studio
Orlando, FL
03.2009 - 04.2013
- Executed record filing system to improve document organization and management
- Scheduled office meetings and client appointments for staff teams.
- Organized and detail-oriented with a strong work ethic.
- Worked well in a team setting, providing support and guidance.
Customer Service Representative
Florida Minority Supplier Development Council
Orlando, FL
07.2006 - 05.2009
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Responded to customer requests for products, services, and company information
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
BA: Business Administration And Management -
Columbia Southern University
05-2025
Skills
- Call Center Operations
- Dispatch Coordination
- Database Management
- Service Coordination
- Processing orders
- Critical thinker
Timeline
Safety & Facilities Work Control Dispatch Operator
Insight Global
03.2024 - Current
Customer Service Representative
Self Employed (Childcare Provider)
05.2013 - 10.2023
Administrative Assistant
Legendary Style Studio
03.2009 - 04.2013
Customer Service Representative
Florida Minority Supplier Development Council
07.2006 - 05.2009
BA: Business Administration And Management -
Columbia Southern University
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