Sanduela Kolbucaj Nora
Des Plaines,IL
Summary
Skilled Front Desk Supervisor successful at solving a range of daily issues with an efficient and professional attitude. Demonstrated adapting to changing demands and learn new information quickly. Skilled in training and managing personnel and providing excellent shift coverage to meet guest needs. High-energy Front Office Manager brings significant experience and great customer service skills. Focused on eliminating bottlenecks and maximizing productivity to meet challenging daily demands. Enthusiastic, friendly and personable demeanor with knack for organization. Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation. Polished hospitality industry professional with exceptional knowledge of sales and marketing techniques. Highly effective in addressing patron issues and communicating with personnel to facilitate resolutions. Personable and energetic. .
Overview
9
9
years of professional experience
Work History
Front Desk Manager
Hyatt Place Schamburg
Schaumburg, ILLINOIS
03.2024 - Current
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Recruited and trained new employees to meet job requirements.
- Delegated work to staff, setting priorities and goals.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
- Worked with room service, housekeeping, maintenance and security to meet all guest needs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Promoted loyalty programs to encourage repeat business from customers.
Tourism Coordinator
Albania Travel & Hospitality Service
Tirana, Albania
11.2015 - 11.2024
- Arranged for tours and expeditions, setting accommodations, transportation, equipment and medical personnel availability.
- Analyzed financial statements regularly to identify areas where costs can be reduced without compromising quality.
- Ensured that all necessary documents were obtained prior to departure such as passports, visas and health certificates.
- Created budget proposals for customers based on their requirements while adhering to established guidelines.
- Researched and recommended tour operators to accommodate customer needs.
Event and Convention Sales Menager
Maison De Event
Glenview, ILLINOIS
01.2022 - 03.2024
- Provided customer service assistance throughout the duration of each event responding promptly to inquiries via phone or email correspondence with potential attendees or exhibitors.
- Negotiated agreements with hoteliers regarding room blocks, catering services, audiovisual equipment rental fees.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Resolved customer complaints regarding sales and service.
- Monitored budgeting and expenses related to conventions to ensure fiscal responsibility.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Supervised staff during setup and teardown of conventions including registration desk personnel and technical support team members.
Supervisor
Tirana International Airport
Tirane, Albania
12.2020 - 12.2022
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Maintained positive working relationship with fellow staff and management.
- Managed budget for department, ensuring all expenses stayed within allocated funds.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
- Trained new employees on company policies and procedures.
- Assessed company operations for compliance with safety standards.
General Manager
Pastry & Bakery
Tirane, Albania
10.2019 - 11.2021
- Formed and sustained strategic relationships with clients.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Tracked monthly sales to generate reports for business development planning.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Administered employee discipline through verbal and written warnings.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Civil Engineer
Gjoka Konstruksion
Tirane, Albania
01.2019 - 01.2021
- Coordinated with architects, surveyors, contractors, and other specialists to ensure compliance with building codes and regulations.
- Surveyed sites, collected measurements, and assessed project conditions.
- Performed inspections of existing structures to identify structural deficiencies or safety hazards.
- Inspected new construction sites to ensure that they meet all applicable standards and regulations.
- Reviewed blueprints and building plans to determine the type of materials needed for construction projects.
- Implemented safety and accident prevention programs prior to start of each project, conducting tailgate meetings daily.
- Computed loads and material stresses to determine optimal design specifications for foundations and bridge spans.
- Estimated quantities and cost of materials, equipment or labor to determine project feasibility.
- Maintained up-to-date knowledge of industry trends, technologies, and regulations.
Education
Event Planner - Professional Event Planner
IAP Career College
CANADA02-2024
Master of Science - Transport And Railways
Polytechnic University Tirana
Tirane09-2023
Bachelor of Science - Civil Engineering
University Metropolitan Tirana
Tirane, Albania09-2018
MBA - Business Strategy And Decision Making
DePaul University
Chicago, ILSkills
- Rate changes
- Hotel reservation systems
- Team building and supervision
- Transportation information
- Hospitality services
- Automated telephone systems
- Guest check-in and check-out
- Team performance monitoring
- Administrative support
Languages
English
Professional
Spanish
Professional
Albanian
Full Professional
French
Limited
Timeline
Front Desk Manager
Hyatt Place Schamburg
03.2024 - Current
Event and Convention Sales Menager
Maison De Event
01.2022 - 03.2024
Supervisor
Tirana International Airport
12.2020 - 12.2022
General Manager
Pastry & Bakery
10.2019 - 11.2021
Civil Engineer
Gjoka Konstruksion
01.2019 - 01.2021
Tourism Coordinator
Albania Travel & Hospitality Service
11.2015 - 11.2024
Event Planner - Professional Event Planner
IAP Career College
Master of Science - Transport And Railways
Polytechnic University Tirana
Bachelor of Science - Civil Engineering
University Metropolitan Tirana
MBA - Business Strategy And Decision Making
DePaul University
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