SANDUGASH DUISENGALIYEVA
Long Beach,CA
Summary
Experienced with software testing methodologies, defect tracking, and quality assurance processes. Utilizes systematic approach to identify and resolve defects, ensuring product reliability. Track record of collaborating effectively with development teams to enhance software quality.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
TTEC, Covered California
10.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Utilized Salesforce, AWS, Vernit, LMS, and Oracle to manage customer inquiries, process service requests, and ensure timely resolution of issues while maintaining accurate records and delivering high-quality customer support.
Amazon flex
Amazon
01.2023 - 10.2024
- Greeted customers in a friendly and professional manner
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
Manager Assistant
Purple Parrot
05.2022 - 01.2023
- Developed and managed a team of assistant chefs and kitchen staff, resulting in higher quality dishes and improved customer satisfaction
- Created reports and documents as requested by the manager
- Proficiently used restaurant POS systems to accurately process orders and payments
Robotics Teacher
Liga robotov Astana
08.2020 - 09.2022
- Utilized robotics to automate tasks and reduce labor costs on a construction project
- Developed a design for a robotics system that improved the speed and accuracy of the process
- Conducted parent-teacher conferences to discuss student progress and develop strategies for improvement
Python Tutor
Liga Robotov Astana
12.2021 - 05.2022
- Taught children from 9 to 14 years old, my task was to find a common language with children and teach them the basics of Python
- Python programming with hands-on experience in developing and implementing various applications and scripts, knowledgeable in Python libraries and frameworks
- Developed scripts in Python to automate tasks
Bookkeeper
Sultan Astana
09.2018 - 08.2020
- Prepared and filed monthly, quarterly, and annual tax returns
- Prepared complex financial statements such as profit and loss, balance sheet, and cash flow statements
- Prepared and submitted government reports and tax filings accurately and on time
Education
Cyber security certificate -
Google courses
05.2024
Quality Assurance certificate -
QA Engineer Fundamentals TestPro
09.2023
Bookkeeping certificate -
LD Accounting School
05.2023
Bachelor's degree - Computer Information Systems
Kazakh Agrotechnical Research University
05.2022
Skills
- C
- Java
- JavaScript
- HTML & CSS
- Git
- SQL
- Python
- Linux
- Suricata
- Customer service
- Critical thinking
- Data entry
- Active listening
- Microsoft Excel
Languages
English
Full Professional
Russian
Native or Bilingual
Kazakh
Native or Bilingual
Interests
- Yoga
- Dancing
- Coding and Programming
- Video Gaming
- Crafting and DIY Projects
- Blogging
- Food Tourism
- Road Trips
Timeline
Customer Service Representative
TTEC, Covered California
10.2024 - Current
Amazon flex
Amazon
01.2023 - 10.2024
Manager Assistant
Purple Parrot
05.2022 - 01.2023
Python Tutor
Liga Robotov Astana
12.2021 - 05.2022
Robotics Teacher
Liga robotov Astana
08.2020 - 09.2022
Bookkeeper
Sultan Astana
09.2018 - 08.2020
Quality Assurance certificate -
QA Engineer Fundamentals TestPro
Bookkeeping certificate -
LD Accounting School
Bachelor's degree - Computer Information Systems
Kazakh Agrotechnical Research University
Cyber security certificate -
Google courses
Similar Profiles
Anea JohnsonAnea Johnson
Service Center Representative at TTEC - Covered CaliforniaService Center Representative at TTEC - Covered California
Kameisha BowieKameisha Bowie
Supervisor at Ttec (Covered California Call Center)Supervisor at Ttec (Covered California Call Center)
Elizabeth InyangElizabeth Inyang
Remote Customer Service Representative at Covered California (TTEC)Remote Customer Service Representative at Covered California (TTEC)