Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sandy Acosta

Reno,NV

Summary

Dedicated professional with extensive experience at, excelling in customer service and conflict de-escalation. Proven ability to enhance guest experiences while ensuring safety through effective surveillance and emergency response. Skilled in report writing and access control, fostering a secure and enjoyable environment for all patrons.

Overview

10
10
years of professional experience

Work History

Blackjack Dealer

Legends Bay Casino
10.2024 - 01.2025
  • Enhanced customer experiences by providing exceptional service and maintaining a professional demeanor at the blackjack table.
  • Demonstrated flexibility in scheduling availability to accommodate peak periods or special events within the casino.
  • Handled sensitive situations such as intoxicated players discreetly, ensuring minimal disruption to other guests'' enjoyment.
  • Handled [Number] cash out and buy in transactions each night.

Blackjack Dealer

Harrahs Casino And Resort
04.2023 - 01.2024
  • Enhanced customer experiences by providing exceptional service and maintaining a professional demeanor at the blackjack table.
  • Demonstrated flexibility in scheduling availability to accommodate peak periods or special events within the casino.
  • Handled sensitive situations such as intoxicated players discreetly, ensuring minimal disruption to other guests'' enjoyment.
  • Handled [Number] cash out and buy in transactions each night.
  • Managed player disputes and resolved issues in a timely manner, fostering a positive gaming atmosphere.

Security Officer

Legends Bay Casino
07.2022 - 04.2023
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.

Security Officer

Silver Legacy
03.2020 - 03.2022
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
  • Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
  • Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
  • Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
  • Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
  • Created a culture of safety awareness among employees through regular presentations and communication on security issues.
  • Assisted in developing comprehensive security policies to address potential risks and protect company assets.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Examined doors, windows and gates to verify security.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Wrote detailed reports of all security breaches and investigations.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.

Blackjack Dealer

Harrahs Casino And Resort
01.2016 - 03.2020
  • Enhanced customer experiences by providing exceptional service and maintaining a professional demeanor at the blackjack table.
  • Demonstrated flexibility in scheduling availability to accommodate peak periods or special events within the casino.
  • Handled sensitive situations such as intoxicated players discreetly, ensuring minimal disruption to other guests'' enjoyment.
  • Handled [Number] cash out and buy in transactions each night.
  • Managed player disputes and resolved issues in a timely manner, fostering a positive gaming atmosphere.
  • Maintained smooth gameplay by effectively communicating with other dealers, floor supervisors, and pit managers.
  • Participated in regular meetings with floor supervisors to discuss performance and areas for improvement.
  • Increased customer satisfaction ratings through attentive service that catered to individual preferences regarding gameplay style or betting habits.
  • Collaborated closely with surveillance staff to identify suspicious activity or irregularities in play patterns at the table.
  • Completed daily money reports and balancing.
  • Provided an enjoyable gaming experience for patrons through clear communication of game rules and procedures.
  • Promoted VIP cards and packages to returning customers and new ones.
  • Supported dealer team members by sharing knowledge of game strategies and best practices for optimal performance.
  • Assisted in player retention through friendly interaction, encouraging repeat visits to the casino.
  • Contributed to overall casino revenue by efficiently managing high-stakes games and adjusting betting limits as needed.
  • Improved game flow with consistent attention to detail when dealing cards, paying bets, or collecting losses from players.
  • Dealt cards and winnings to customers.
  • Recognized potential security risks promptly, notifying appropriate personnel to maintain a safe environment for all guests.
  • Supported new dealer training initiatives by mentoring incoming employees on proper techniques and procedures.
  • Communicated with winners and losers about processes.
  • Ensured game integrity by strictly adhering to gaming regulations and casino policies for accurate dealing and payouts.
  • Increased game speed and efficiency with proficient shuffling, cutting, and card handling techniques.
  • Inspected, shuffled, and delivered cards to guests in play at gaming table.
  • Maximized table profitability while ensuring fairness by accurately tracking chip inventories and buyins.
  • Promoted responsible gaming practices among players, including monitoring signs of problem gambling behavior.
  • Contributed to a positive work environment by maintaining open communication and fostering productive relationships with colleagues.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • Enforced game rules to maintain fair paly and avoid disputes.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Managed chips and money transactions with attention to detail to prevent fraud.
  • Assisted players with placing bets, educating on game rules to increase understanding.
  • Answered players questions and resolved disputes to provide excellent customer service.
  • Monitored players behavior, taking appropriate action against rule violations.
  • Learned and followed company procedures to maintain consistency and standards.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
  • Monitored game for potential security risk to protect operation and players.
  • Handled and shuffled cards and playing pieces to maintain game integrity.
  • Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
  • Kept gaming areas clean and organized to maintain safe and secure environment.
  • Inspected table games and equipment to confirm proper function.
  • Kept track of game outcomes and reported to supervisor for accurate record keeping.
  • Worked with dealer team to run larger games such as craps and baccarat.
  • Prepared players to join games by explaining rules and exchanging money for chips.
  • Welcomed customers and established immediate rapport to encourage gameplay.
  • Dealt cards and compared hands to determine winners of games such as blackjack.
  • Applied standard or special rules to games based on pre-agreed game rules.
  • Controlled equipment such as roulette wheels to run games.
  • Trained new dealers in rules and operation of different games.
  • Maintained rules for games and identified instances of cheating, notifying security team.
  • Complemented player numbers to reach minimum levels for play of different games.
  • Received and documented patrons' wagers prior to beginning games.

Blackjack Dealer /Unarmed Security Officer

Hard Rock Casino
01.2015 - 01.2016
  • Enhanced customer experiences by providing exceptional service and maintaining a professional demeanor at the blackjack table.
  • Demonstrated flexibility in scheduling availability to accommodate peak periods or special events within the casino.
  • Handled sensitive situations such as intoxicated players discreetly, ensuring minimal disruption to other guests'' enjoyment.
  • Handled [Number] cash out and buy in transactions each night.
  • Managed player disputes and resolved issues in a timely manner, fostering a positive gaming atmosphere.
  • Contributed to overall casino revenue by efficiently managing high-stakes games and adjusting betting limits as needed.
  • Inspected, shuffled, and delivered cards to guests in play at gaming table.
  • Collaborated closely with surveillance staff to identify suspicious activity or irregularities in play patterns at the table.
  • Patrolled parking lots and garages to determine security of vehicles and property.
  • Maintained smooth gameplay by effectively communicating with other dealers, floor supervisors, and pit managers.
  • Ensured game integrity by strictly adhering to gaming regulations and casino policies for accurate dealing and payouts.
  • Increased game speed and efficiency with proficient shuffling, cutting, and card handling techniques.
  • Promoted VIP cards and packages to returning customers and new ones.
  • Assisted in player retention through friendly interaction, encouraging repeat visits to the casino.
  • Contributed to a positive work environment by maintaining open communication and fostering productive relationships with colleagues.
  • Supported new dealer training initiatives by mentoring incoming employees on proper techniques and procedures.
  • Participated in regular meetings with floor supervisors to discuss performance and areas for improvement.
  • Maximized table profitability while ensuring fairness by accurately tracking chip inventories and buyins.
  • Promoted responsible gaming practices among players, including monitoring signs of problem gambling behavior.
  • Increased customer satisfaction ratings through attentive service that catered to individual preferences regarding gameplay style or betting habits.
  • Completed daily money reports and balancing.
  • Recognized potential security risks promptly, notifying appropriate personnel to maintain a safe environment for all guests.
  • Dealt cards and winnings to customers.
  • Improved game flow with consistent attention to detail when dealing cards, paying bets, or collecting losses from players.
  • Provided an enjoyable gaming experience for patrons through clear communication of game rules and procedures.
  • Supported dealer team members by sharing knowledge of game strategies and best practices for optimal performance.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • Enforced game rules to maintain fair paly and avoid disputes.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Managed chips and money transactions with attention to detail to prevent fraud.
  • Assisted players with placing bets, educating on game rules to increase understanding.
  • Answered players questions and resolved disputes to provide excellent customer service.
  • Monitored players behavior, taking appropriate action against rule violations.
  • Learned and followed company procedures to maintain consistency and standards.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
  • Monitored game for potential security risk to protect operation and players.
  • Handled and shuffled cards and playing pieces to maintain game integrity.
  • Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
  • Kept gaming areas clean and organized to maintain safe and secure environment.
  • Inspected table games and equipment to confirm proper function.
  • Kept track of game outcomes and reported to supervisor for accurate record keeping.
  • Worked with dealer team to run larger games such as craps and baccarat.
  • Prepared players to join games by explaining rules and exchanging money for chips.
  • Welcomed customers and established immediate rapport to encourage gameplay.
  • Dealt cards and compared hands to determine winners of games such as blackjack.
  • Applied standard or special rules to games based on pre-agreed game rules.
  • Controlled equipment such as roulette wheels to run games.
  • Trained new dealers in rules and operation of different games.
  • Maintained rules for games and identified instances of cheating, notifying security team.
  • Complemented player numbers to reach minimum levels for play of different games.
  • Received and documented patrons' wagers prior to beginning games.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Directed guests around building and answered accessibility questions.
  • Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
  • Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
  • Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
  • Monitored alarm systems to detect any unauthorized entries into protected areas.
  • Enhanced safety by conducting thorough and regular patrols of the premises.
  • Prevented crimes by immediately reporting all unusual, unauthorized, and illegal activity on premises.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as an Unarmed Security Officer.
  • Assisted in reducing workplace violence by recognizing potential threats and coordinating appropriate responses.
  • Ensured secure access to facilities by verifying identification and implementing visitor protocols.
  • Maintained detailed reports of daily activities, incidents, and irregularities for management review.
  • Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
  • Patrolled commercial property and associated parking garage.
  • Safeguarded sensitive information by adhering strictly to company policies regarding confidentiality and document handling procedures.
  • Supported emergency response efforts by collaborating with local law enforcement agencies during critical situations.
  • Enhanced overall security awareness among staff through informative presentations on personal safety measures.
  • Provided exceptional customer service to clients, addressing concerns and providing appropriate solutions.
  • Completed full building and grounds patrols every [Timeframe] to spot and investigate concerns.
  • Maintained proper functioning of security equipment by performing regular checks and reporting issues promptly for repair or replacement.
  • Facilitated swift resolution of conflicts between individuals on-site using strong interpersonal skills and conflict-resolution techniques.
  • Demonstrated sound judgment in identifying potential risks, taking appropriate action to prevent incidents from escalating.
  • Improved response time to incidents through effective communication with team members and use of security equipment.
  • Conducted comprehensive security assessments to identify potential vulnerabilities and recommend improvements.
  • Managed crowd control at large-scale events, effectively preventing any security breaches or incidents while maintaining a positive atmosphere for attendees.
  • Implemented security measures for special events, ensuring guest safety and minimal disruptions.
  • Proactively participated in ongoing training sessions to remain current on industry best practices for effective security management.
  • Assisted visitors and customers to provide directions, answer questions and meet requests.
  • Monitored surveillance cameras to identify suspicious activity and prevent possible crime.
  • Reported fires, medical emergencies and criminal activity to authorities to receive prompt response and attention.
  • Conducted safety checks, inventory checks and security assessments to apply protective measures.
  • Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
  • Trained new security personnel to remain vigilant, apply best practices and comply with policies and procedures.
  • Assisted in investigation of theft and vandalism incidents to promote peace and provide safety.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Examined doors, windows and gates to verify security.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Issued access cards to authorized personnel to monitor access points.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Wrote detailed reports of all security breaches and investigations.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.

Education

No Degree - Nursing Practice EMT Cerification

TMCC
Reno, NV

Skills

  • Customer Service
  • Report writing
  • Security guard license
  • General security
  • CCTV surveillance
  • Superior customer service
  • Surveillance
  • Emergency response
  • Access control
  • Patrol operations
  • Physical fitness
  • Complex Problem-solving
  • Security screenings
  • Conflict de-escalation
  • Access control management
  • Electronic surveillance
  • Document management
  • Crime prevention
  • Emergency management
  • Crisis management
  • Personnel screening
  • Crime prevention methods
  • Arrest procedures
  • Active shooter training
  • Emergency evacuation procedures
  • Workplace violence prevention
  • Hazardous materials response
  • Interior and exterior patrol
  • Bomb threat procedures
  • Identification verification
  • First aid and CPR certified
  • Premises patrol
  • Checkpoint management

Timeline

Blackjack Dealer

Legends Bay Casino
10.2024 - 01.2025

Blackjack Dealer

Harrahs Casino And Resort
04.2023 - 01.2024

Security Officer

Legends Bay Casino
07.2022 - 04.2023

Security Officer

Silver Legacy
03.2020 - 03.2022

Blackjack Dealer

Harrahs Casino And Resort
01.2016 - 03.2020

Blackjack Dealer /Unarmed Security Officer

Hard Rock Casino
01.2015 - 01.2016

No Degree - Nursing Practice EMT Cerification

TMCC

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Sandy Acosta