Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Sandy Alderete

Sandy Alderete

San Antonio

Summary

Dynamic Customer Service Representative with extensive experience at adept at conflict resolution and complaint handling. Proven ability to enhance customer satisfaction through active listening and empathetic support, resulting in increased loyalty. Proficient in data entry and Microsoft Office Suite, consistently delivering exceptional service in high-pressure environments.

Overview

24
24
years of professional experience

Work History

Customer Service Representative

Maximus
03.2024 - 02.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Customer Service Representative

Healthcare Support Staffing 
06.2023 - 01.2024
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Investigated and resolved customer inquiries and complaints quickly.

Customer Service Representative

InSync Consulting Services
08.2022 - 04.2023
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Medical Assistant

San Antonio Foot and Ankle
06.2019 - 12.2021
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Taught patients about medications, procedures, and care plan instructions.

Medical Assistant

Summit Children’s Clinic 
06.2016 - 08.2019
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
  • Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.

Accounts Receivable Clerk

Integrity Management 
05.2015 - 06.2016
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
  • Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
  • Posted customer payments by recording cash, checks, and credit card transactions.
  • Followed up overdue payments and payment plans from clients to establish good cash flow.

Assistant Manager

Dr. A, Perez 
09.2010 - 04.2015
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.

Assistant Manager

Southwest Texas Nephology
10.2000 - 08.2010
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Education

GED -

John Jay High School
San Antonio, TX

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Computer proficiency
  • Microsoft Excel
  • Complaint handling
  • Payment processing
  • Scheduling
  • Follow-up skills
  • Paperwork processing
  • Appointment scheduling
  • Documentation
  • Administrative support
  • Microsoft PowerPoint
  • Microsoft Office Suite
  • Data collection
  • Prioritization
  • Filing
  • Customer education
  • Office equipment proficiency
  • Escalation management
  • Record preparation
  • Account management
  • Account updating
  • Recordkeeping strengths
  • Multi-line phone talent
  • Dispute resolution
  • Clerical support
  • Building rapport
  • Conflict resolution
  • Customer relations

Languages

English
Full Professional

Timeline

Customer Service Representative

Maximus
03.2024 - 02.2025

Customer Service Representative

Healthcare Support Staffing 
06.2023 - 01.2024

Customer Service Representative

InSync Consulting Services
08.2022 - 04.2023

Medical Assistant

San Antonio Foot and Ankle
06.2019 - 12.2021

Medical Assistant

Summit Children’s Clinic 
06.2016 - 08.2019

Accounts Receivable Clerk

Integrity Management 
05.2015 - 06.2016

Assistant Manager

Dr. A, Perez 
09.2010 - 04.2015

Assistant Manager

Southwest Texas Nephology
10.2000 - 08.2010

GED -

John Jay High School

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