Sandy Aliota
Phoenix, AZ,AZ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
28
28
years of professional experience
Work History
Head Cashier
Lowes Home Improvment
10.2019 - Current
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Assisted customers by answering questions and fulfilling requests.
- Monitored self-checkout systems and provided help in resolving complex problems.
Sales Associate
UPS Store
04.2014 - 06.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Prioritized helping customers over completing other routine tasks in store.
Manager/Owner
Aliota's Italian Specialties, Steak And Seafood
07.1996 - 05.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Bachelor of Arts - Communications And Film
ASU
Tempe, 05.2016
Skills
- Customer Service
- Positive Attitude
- Time management strength
- Cash Handling
- Multi-tasking skill
- Adaptability and Dependability
- Punctuality
- Team Leadership
- Verbal/written communication
- Workplace Safety
- Refunds and exchanges
- Opening and closing procedures
- Supply Restocking
- Cashier training
- Transaction Approvals
- Drawer balancing
- Online Order Picking
- Cycle Counts
Timeline
Head Cashier
Lowes Home Improvment
10.2019 - Current
Sales Associate
UPS Store
04.2014 - 06.2019
Manager/Owner
Aliota's Italian Specialties, Steak And Seafood
07.1996 - 05.2019
Bachelor of Arts - Communications And Film
ASU