Sandy Archer
Norfolk,VA
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
1
1
Certificate
Work History
General Manager/HR Manager
Fire Consulting and Case Review International Inc
02.2013 - Current
- Created all job descriptions, Performance appraisals, office management and training skills, and operations manuals Assisted in increased quality assurance
- Process improvement with productivity and policies
- Corrective action plans, success plans
- Providing advisory and consultancy service to staff and goals management on range of Human Resources issues, procedures and personnel relations policies consistent with employee standards
- Providing efficient and reactive consultancy service to staff and table voicing questions and concerns to senior management
- Undertaking quality checks of selection, recruitment processes and ideas that drive company growth reports; liaising with external consultant and management to ensure Effective meeting of guidelines and standards
- Analyzing people relating metrics, trends, making recommendations Professional integrity
- Undertaking special projects related to issues of human resources
- Keeping up current issues and new developments of human resources through job rotation programs.
Health Educator/Coach
Coastal Internal Medicine
07.2017 - 08.2018
- Collaborate with Health Education team and Physician, to plan and carry out various health projects aimed at obesity prevention, health promotion
- Develop and design health education materials in variety of formats, including audio, video, PowerPoint, and print
- Promote healthy lifestyles and good health practices among patients and community members through one-on-one counseling, group classes
- Visiting Community Centers to help educate on reducing obesity
- Helped over 50 patients to achieve weight loss goals from 25-100 lb weight loss goals.
Practice Manager
Children's Hospital of the Kings Daughters
Norfolk, VA
03.2011 - 02.2013
- Managed 3 Practices - Genetics, Gastroenterology, and Central Registration
- Trained administrative on new scheduling software
- Moved 2 practices to other locations within Hospital Onboarded 5 new providers during position, terminated 1 provider and did audits on records
- Hired 11 new employees for practices, and did training of each
- Provided support of training on new medical equipment for physician and clinical staff
- Provided leadership, education, guidance, recognition, and professional development to personnel in order to support daily operations
- Supported other outpatient clinics when other managers absent
- Implemented electronic health record system, improving data accuracy and accessibility while reducing paperwork burden.
- Created and implemented organizational policies and procedures.
- Boosted staff morale by offering constructive feedback and specific direction.
- Oversaw accounting, budgeting, and financial reporting.
- Supervised team of 22 office personnel.
- Oversaw daily operations of the medical practice such as staffing schedules, inventory management, office upkeep ensuring an organized work environment conducive to efficiency and patient satisfaction.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Consulted with healthcare professionals on business decisions.
Education
VLI School in Theology
Columbus, OH07.2015
Skills
- Project Management (5 years)
- Microsoft Office (10 years)
- Medical Billing (10 years)
- Public Speaking (7 years)
- Microsoft Office- All skills
- Sales & Marketing
- Customer service
- Customer relationship management
- Analysis skills
- Project management
- Leadership
- SharePoint
- Supervising experience
- Budgeting
- Office management
- Recruiting
- Relationship management
- Interviewing
- Quality assurance
- Problem management
- Organizational Development
- Resort
- Budgeting
- Office management
- Recruiting
- Relationship management
- Interviewing
- Quality assurance
- Problem management
- Operations management
- Organizational Development
Timeline
Health Educator/Coach
Coastal Internal Medicine
07.2017 - 08.2018
General Manager/HR Manager
Fire Consulting and Case Review International Inc
02.2013 - Current
Practice Manager
Children's Hospital of the Kings Daughters
03.2011 - 02.2013
VLI School in Theology
Practice Manager certification
Certification
Practice Manager certification
Quote
Successful people do what unsuccessful people are not willing to do. Don't wish it were easier; wish you were better.
Jim Rohn
Additional Information
Dental Offfice Manager in 1988-1990 Dental Office Admin- 1994-1996 Not on resume-not recent.
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