Sandy Arredondo
McAllen
Summary
Dynamic Operations Manager and Billing Specialist with a proven track record at Doctors Hospital at Renaissance Health System. Excelled in enhancing customer satisfaction and streamlining billing processes. Skilled in team leadership and inventory management, significantly improving performance outcomes and operational efficiency. Expert in billing systems and adept at fostering employee relations.
Overview
6
6
years of professional experience
Work History
Billing Specialist
Doctors Hospital at Renaissance Health System
12.2023 - 01.2024
- Researched and resolved billing discrepancies to enable accurate billing.
- Responded to customer concerns and questions on daily basis.
- Handled account payments and provided information regarding outstanding balances.
- Used data entry skills to accurately document and input statements.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing write offs.
- Worked with multiple departments to check proper billing information.
- Enhanced customer satisfaction with timely and accurate invoice generation.
Operations Manager
Pen1 Investments LLC
09.2017 - 05.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Interacted well with customers to build connections and nurture relationships.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Bachelor of Applied Technology - Operations Management
South Texas College
McAllen, TX05-2025
Skills
- Billing systems and software
- Team leadership
- Employee relations and conflict resolution
- Inventory management
- Management
- Insurance verification
- Invoice processing
- Customer service
- Decision-making
- Claim submission
- Month-end closing procedures
- Problem-solving
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Billing Specialist
Doctors Hospital at Renaissance Health System
12.2023 - 01.2024
Operations Manager
Pen1 Investments LLC
09.2017 - 05.2023
Bachelor of Applied Technology - Operations Management
South Texas College
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