Summary
Overview
Work History
Education
Skills
Certification
Languages
Skills
Timeline
Generic

Sandy Aziz

Summary

Experienced office manager, accounts administrator, optical dispenser, and health & safety admin with a proven track record in business operations, administrative tasks, and office support. Skilled in project prioritization and multitasking to achieve objectives efficiently. Recognized for meticulous attention to detail and adept team leadership abilities. Holds a Bachelor of Science Degree in Occupational Health and Safety. Excellent communication skills with colleagues and superiors. Committed to fostering productive office environments that promote workflow efficiency, success, and safety. Demonstrates strong organizational skills managing multiple projects under tight deadlines. Trustworthy team player capable of thriving under pressure and delivering consistent results.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Medical Receptionist

Optimal Health Medicine
11.2024 - 06.2025
  • Managed patient scheduling and appointment coordination to optimize office workflow.
  • Facilitated effective communication between patients and healthcare providers, enhancing service delivery.
  • Maintained accurate patient records using electronic health record (EHR) systems to ensure compliance.
  • Assisted in billing and insurance verification processes, reducing claim rejections through attention to detail.
  • Implemented process improvements that streamlined front desk operations, increasing overall efficiency.
  • Coordinated with medical staff to ensure timely follow-up care for patients, supporting continuity of care.

Office Manager & Accounts Administrator

Milton Optometry
11.2019 - 11.2023
  • Worked closely with optometrist's in delivering high level eye health care services to patients
  • Assisted in the development of customized training materials for specific job roles to increase employee competency regarding safety protocols.
  • Optimized and applied advanced administrative and analytical skills for day-to-day smooth operation of the practice and responded effectively and positively to patient needs
  • Accounts receivable - collecting invoices, paying statements on time and checking with all vendors and suppliers. Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Enhanced practice efficiency by maintaining accurate electronic medical records for all patients.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Creating excel spreadsheets for accounts and tracking of all office/business expenses
  • Helped to plan and implement new HR policies, procedures, and standards
  • Ensuring health and safety of patients, staff and doctors day to day with up to date safety policies
  • Responded to problems with excellent troubleshooting abilities
  • Worked well independently and with teams to solve problems.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of staff.
  • Trained new hires on company processes while managing employees to achieve maximum production.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Communicated regularly with customers regarding account questions, outstanding invoices, payments and adjustments.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.

Optical dispenser & Administrative Assistant

Dr. Fabian Tai & Associates
08.2018 - 11.2019
  • Excellent customer service and patient care - welcoming, kind and friendly professional personality
  • Administrative work - reports, follow up calls, arranging meetings, etc.
  • Pre-testing and Dispensing
  • Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
  • Enhanced sales performance by establishing rapport with customers and addressing their concerns effectively.
  • Ministry of health - OHIP submissions and reconciliation
  • General office duties such as scanning, faxing, doing referrals, answer phones and schedule appointments
  • Blogging and social media post for website and social media
  • Organized and prioritized work to complete assignments in a timely, efficient manner
  • Planned and implemented new content for company website.

Researcher

St. Michael's Hospital
01.2016 - 06.2016
  • Supported research activities related to an evaluation of Toronto Community Housing buildings for assessing the implementation and early impacts of an innovative approach to address the complex needs of vulnerable tenants residing in selected TCH buildings
  • Tasks included recruiting and interviewing TCH tenants, data entry or processing, and administrative support
  • Worked with and supported the research team
  • Recruited and completed informed consent process with Toronto Community Housing tenants
  • Completed interviews with Toronto Community Housing tenants
  • Documented and entered quantitative and qualitative data - Data Entry
  • Streamlined data collection processes for increased efficiency and accuracy in research findings.
  • Verify the accuracy and validity of data entered in databases; correct any errors
  • The ability to interact with residents, healthcare professionals, researchers and external stakeholders through proper and effective communication to get what is needed

Education

Bachelor of Science - Occupational Health And Safety

Ryerson University
10.2015

High School Diploma -

St. Francis Xavier Secondary School
06.2011

Skills

  • Health & Safety - WHMIS & OSHA
  • Health and Wellness Management
  • Management Skills & Administrative Support
  • Accounts Receivable & Accounts Payable (AR/AP)
  • Research
  • Data Entry
  • Marketing
  • Customer Service
  • Highly organized and efficient
  • Microsoft Office & Excel
  • Medical terminology
  • EMR / EHR
  • Medical office administration

Certification

  • WHMIS - Workplace Hazardous Materials Information Systems - Canadian WHMIS 2015 (2023 Edition) - Completed December 2023
  • Supervisor and Manager Training - Completed December 2023
  • Ontario Health & Safety Awareness for Supervisors - Completed January 2024
  • Ontario Health & Safety Awareness for Workers - Completed January 2024
  • Workplace Safety Awareness - November 2016 - Present
  • CPR, AED & FIRST AID - Level A & Level C - November 2016 — Present

Languages

English
Native or Bilingual
Arabic
Native or Bilingual

Skills

  • Performance Tracking/Evaluations & Managing Operations and Efficiency
  • Issue and Conflict Resolution
  • Employee Coaching and Motivation
  • Electronic Medical Record (EMR) Systems
  • Risk assessment

Timeline

Medical Receptionist

Optimal Health Medicine
11.2024 - 06.2025

Office Manager & Accounts Administrator

Milton Optometry
11.2019 - 11.2023

Optical dispenser & Administrative Assistant

Dr. Fabian Tai & Associates
08.2018 - 11.2019

Researcher

St. Michael's Hospital
01.2016 - 06.2016

High School Diploma -

St. Francis Xavier Secondary School

Bachelor of Science - Occupational Health And Safety

Ryerson University

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