Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Sandy Blackman

Dallas,TX

Summary

Dynamic Software Subscription Support Specialist with proven expertise at Cummins Southern Plains, excelling in customer support and problem-solving. Recognized for building strong customer relationships and effectively managing ticket systems. Effective at managing customer communications and support services, while utilizing attention to detail and adaptability. Committed to fostering teamwork, relationship building, and delivering exceptional customer service. Diligent Support Specialist with knack for troubleshooting software issues and enhancing user experience. Proven track record in resolving technical problems and providing exceptional customer support. Demonstrated ability in problem-solving and effective communication.

Overview

20
20
years of professional experience

Work History

Software Support Specialist - Team Lead

Cummins Southern Plains
12.2011 - 04.2025
  • Assisted customers with purchasing and activating Diagnostic Software for their shops.
  • Invoiced customers for purchases, as well as issued credit memos for any invoiced issues.
  • Assisted customers with looking into any billing issues they may have had.
  • Helped with identifying and trouble shooting minor issues.
  • Built customer relationships with dedicated, attentive and timely customer service.

Administrative Coordinator

ATI Technical Institute
10.2009 - 11.2011
    • Created training material for all of the campuses' Front Desk Personal and Coordinators.
    • Traveled to the different campuses and trained the Front Desk Personal and Coordinators on their job duties, as well as follow up with them afterward.
    • Assisted with coordination for commercials for the Institute.

Administrative Assistant & Inside Sales

Motion Industries
06.2005 - 10.2009
    • Answered multi-line phone system, routing calls, delivered messages to appropriate personnel.
    • Maintained confidentiality of sensitive information by adhering to privacy policies and maintaining secure filing systems.
    • Receive customer orders and inputted them into the computer system, as well as ensured that the ordered was completed and shipped to the customer in a timely manor.
    • Built customer relationships with dedicated, attentive and timely customer service.

Education

Associate of Science - Respiratory Therapy

Tarrant County College
Fort Worth, TX

Skills

  • Remote support
  • Customer support
  • Ticket management
  • Software installation
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Microsoft windows and office
  • Reliability
  • Effective communication

Affiliations

  • Social Order of the Beauceant

Timeline

Software Support Specialist - Team Lead

Cummins Southern Plains
12.2011 - 04.2025

Administrative Coordinator

ATI Technical Institute
10.2009 - 11.2011

Administrative Assistant & Inside Sales

Motion Industries
06.2005 - 10.2009

Associate of Science - Respiratory Therapy

Tarrant County College

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Sandy Blackman