Sandy Bouasavanh
Houston
Summary
Developed key skills in fast-paced logistics environment, including efficient problem-solving, effective communication, and multitasking. Seeking to transition into new field where these skills can be applied and further developed. Prepared to leverage these abilities to contribute to operational success and team efficiency.
Overview
11
11
years of professional experience
Work History
Dispatcher
Arcticom Group
08.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with technicians and personnel to coordinate timely services.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, technicians and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
Assistant Transportation Manager
Grocery Outlet
01.2022 - 07.2023
- Coordinate the movement of goods and equipment domestically by ensuring timely and safe delivery
- Developed daily logistics movement and personnel reports for senior management by monitoring the activities to ensure accuracy and efficiency
- Collaborated with cross-functional staff throughout the departments to ensure smooth running of all logistics operations
- Managed the load building for the Sacramento and Portland distribution centers
- Coordinate with 3PL providers to ensure there are enough trailers in the yard for future loads
- Use performance improvement techniques and principles to improve transportation services continually
- Assist Senior Transportation Manager in transportation development projects
- Work with 3PL providers on continuous improvement processes to help drive costs down and improve services
- Provide input to the Senior Transportation Manager regarding carrier performances
- Provide support to Independent Operators
Logistics Specialist
Cargonet Transportation
01.2021 - 01.2022
- Making daily, business-to-business, high-volume outbound calls to solicit prospective clients by developing new customer relationships
- Responding to customer inquiries about services provided
- Coordinate the movement of goods and equipment domestically by ensuring timely and safe delivery
- Provide quotes for domestic and international freight
Route Planner
United Natural Foods Inc
02.2020 - 12.2020
- Managed the load building for Commerce CA, Santa Fe Springs CA and Denver CO distribution centers
- Provide support to customer service and transportation department
- Provide continuous improvement processes to help drive down cost and improve services
Load Planner
C.R. England
05.2019 - 01.2020
- Managed load building for Woodland, CA distribution center
- Provide support for distribution center and company stores
- Coordinate the movement of goods and equipment domestically by ensuring timely and safe delivery
- Provide continuous improvement processes to help drive down costs and improve
Lead Transportation Coordinator
Superior Farms
01.2014 - 04.2019
- Coordinate the movement of goods and equipment domestically by ensuring timely and safe delivery
- Managed the load building for CA, CO, MA, IA, and IL distribution centers
- Provide support to customer service and sales department
- Coordinate tractors and trailers for preventive maintenance and services
- Negotiate rates with 3PL providers on domestic freight
- Assist VP of Transportation in transportation development projects
- Researched and processed claims for the over, short, and damaged products
- Work with 3PL providers on continuous improvement processes to help drive costs down and improve services
Education
BS - BUSINESS ADMINISTRATION
ASPEN UNIVERSITY
12-2025
AA - BUSINESS
UNIVERSITY OF PHOENIX
05.2013
Skills
- Attention to detail
- Planning ability
- Quick learning ability
- Excellent communication skills
- Problem-solving skills
- Strong time management ability
- Capability to work with minimal supervision
- Leadership strength
- Ability to work effectively with all levels of organization
- Transportation scheduling
Timeline
Dispatcher
Arcticom Group
08.2023 - Current
Assistant Transportation Manager
Grocery Outlet
01.2022 - 07.2023
Logistics Specialist
Cargonet Transportation
01.2021 - 01.2022
Route Planner
United Natural Foods Inc
02.2020 - 12.2020
Load Planner
C.R. England
05.2019 - 01.2020
Lead Transportation Coordinator
Superior Farms
01.2014 - 04.2019
BS - BUSINESS ADMINISTRATION
ASPEN UNIVERSITY
AA - BUSINESS
UNIVERSITY OF PHOENIX
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