Sandy Capetillo
Laredo
Summary
Dedicated and reliable Solid Waste Department Teller with strong customer service, administrative, and departmental knowledge. Seeking to transition into a Crew Leader role to contribute leadership, communication skills, and a strong work ethic to support efficient and safe field operations. Known for accuracy, teamwork, and a dependable work performance record.
Overview
22
22
years of professional experience
2
2
Certifications
Work History
Teller
City of Laredo – Solid Waste Department
12.2022 - Current
- Handle daily customer transactions including payments, account inquiries, and service requests with accuracy and professionalism.
- Provide excellent customer service to residents, explaining solid waste services, fees, and department policies.
- Maintain logs, receipts, reports, and documentation with strong attention to detail.
- Support department operations by coordinating with drivers, supervisors, and field staff regarding service issues or customer concerns.
- Demonstrate reliability through consistent attendance, flexible support, and willingness to assist the team.
- Collaborate with staff to resolve customer complaints related to pick-ups, missed services, or container issues.
- Work with and send emails to customers for special waste services.
Department Cashier
Walmart
10.2003 - 07.2021
- Customer Service and Money Center
- Provided exceptional customer service by efficiently processing transactions and addressing customer inquiries, enhancing overall shopping experience.
- Maintained accurate cash handling procedures by consistently reconciling cash drawers, reducing discrepancies and ensuring financial integrity.
- Assisted in training new cashiers, fostering a collaborative environment and improving team performance through shared knowledge and support.
- Implemented best practices for cash management, which improved transaction efficiency and reduced operational errors in cash handling.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
Education
GED -
Laredo Community College
Skills
- Leadership & Team Support
- Customer Service & Communication
- Knowledge of Solid Waste Operations
- Administrative & Reporting Skills
- Safety Awareness
- Problem Solving
- Time Management
- Basic Field Operations Familiarity
Cash handling
Transaction processing
Customer service
Complaint resolution
Team collaboration
Training and mentoring
Cash handling and management
Exceptional customer service
Certification
City of Laredo Safety Training
RELEVANT STRENGTHS FOR A CREW LEADER ROLE
- Strong understanding of Solid Waste Department practices, customer concerns, and operational needs.
- Experience communicating between customers and field crews, giving insight into route challenges and service expectations.
- Ability to remain calm and professional in high-volume or stressful situations.
- Dependability, integrity, and commitment to department goals.
- Eagerness to grow into a supervisory position and support team efficiency and safety.
ADDITIONAL NOTES
- Valid Driver’s License
- Bilingual (English/Spanish)
- Willing to work outdoors and support hands-on operational leadership
Timeline
Teller
City of Laredo – Solid Waste Department
12.2022 - Current
Department Cashier
Walmart
10.2003 - 07.2021
GED -
Laredo Community College