Summary
Overview
Work History
Education
Skills
Custom
Timeline
Generic

Sandy Cervantes Serrano

Inglewood,CA

Summary

Dynamic and bilingual professional with extensive experience at Skechers, excelling in customer service and communication. Proven ability to maintain organization and efficiency while processing orders and managing sensitive information. Proficient in Microsoft Office, demonstrating strong multitasking and leadership skills to enhance team performance and client satisfaction.

Overview

4
4
years of professional experience

Work History

<ul><li>Greet Employees with a welcoming smile and attitude</li><li>Maintaining a clean and organized area</li><li>Maintain confidential and sensitive information with discretion and professionalism.</li><li>Processed incoming and outgoing mail, ensuring efficient delivery</li><li>Experience with various software and systems (phone system, Smartway scheduler)</li><li>Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Outlook, Teams)</li><li>Positive attitude and professional demeanor, representing the company well</li></ul>

Skechers
02.2024 - 05.2025
  • Greet Employees with a welcoming smile and attitude
  • Maintaining a clean and organized area
  • Maintain confidential and sensitive information with discretion and professionalism.
  • Processed incoming and outgoing mail, ensuring efficient delivery
  • Experience with various software and systems (phone system, Smartway scheduler)
  • Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Outlook, Teams)
  • Positive attitude and professional demeanor, representing the company well

<ul><li>Greet customers with a welcoming attitude and smile</li><li>Took customer orders and processed payments</li><li>Maintained cleanliness and organized the café</li><li>Collaborated with the team</li><li>Strong communication skills and customer service</li></ul>

Skechers
02.2024 - 05.2025
  • Greet customers with a welcoming attitude and smile
  • Took customer orders and processed payments
  • Maintained cleanliness and organized the café
  • Collaborated with the team
  • Strong communication skills and customer service

2 2024

In-N-Out
02.2022 - 02.2024
  • Sanitized work areas, equipment, and dishes to maintain hygiene standards.
  • Utilized manual and electric appliances for cleaning, peeling, and trimming foods.
  • Enforced safety and cleanliness standards, significantly reducing hazards.
  • Collaborated with coworkers to efficiently complete tasks.
  • Provided product information and resolved customer concerns promptly.
  • Responded quickly to customer needs, ensuring effective problem resolution.

1 2022

Rolling Zone
09.2021 - 01.2022
  • Delivered exceptional customer service to enhance client satisfaction.
  • Resolved conflicts with challenging customers to ensure positive outcomes.
  • Maintained a clean and organized work environment for optimal efficiency.
  • Prepared customer orders accurately and efficiently.
  • Restocked inventory to support seamless operations.
  • Completed customer orders promptly to meet service expectations.

Education

Real estate

US Realty Training
Los Angeles, CA
01.2025

High School Diploma -

Inglewood, CA
Inglewood, CA
06.2022

Some College (No Degree) - Business Administration

DeVry University
Chicago, IL

Skills

  • Multitasking abilities
  • Order processing efficiency
  • Punctuality and reliability
  • Quick learner
  • Adaptability to new systems
  • Endurance for extended periods
  • Multitasking abilities
  • Order processing efficiency
  • Punctuality and reliability
  • Quick learner
  • Adaptability to new systems
  • Endurance for extended periods

Custom

Awaiting approval of the CA Real Estate Department application.

Timeline

<ul><li>Greet Employees with a welcoming smile and attitude</li><li>Maintaining a clean and organized area</li><li>Maintain confidential and sensitive information with discretion and professionalism.</li><li>Processed incoming and outgoing mail, ensuring efficient delivery</li><li>Experience with various software and systems (phone system, Smartway scheduler)</li><li>Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Outlook, Teams)</li><li>Positive attitude and professional demeanor, representing the company well</li></ul>

Skechers
02.2024 - 05.2025

<ul><li>Greet customers with a welcoming attitude and smile</li><li>Took customer orders and processed payments</li><li>Maintained cleanliness and organized the café</li><li>Collaborated with the team</li><li>Strong communication skills and customer service</li></ul>

Skechers
02.2024 - 05.2025

2 2024

In-N-Out
02.2022 - 02.2024

1 2022

Rolling Zone
09.2021 - 01.2022

Real estate

US Realty Training

High School Diploma -

Inglewood, CA

Some College (No Degree) - Business Administration

DeVry University
Sandy Cervantes Serrano
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