Sandy Colburn
Cleveland,OH
Summary
Proven Customer Service Representative at Omnicare LLC, adept in problem-solving and critical thinking, excelled in managing high-stress situations and resolving complex customer disputes. Demonstrated expertise in HIPAA compliance and medical terminology, significantly enhancing patient satisfaction. Skilled in both team development and computer proficiency, delivering top-tier support in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Omnicare LLC
11.2017 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
Education
Certificartion - Medical Billing/Coding
Professional Skills Institute
Maumee, OH06.2017
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Computer Proficiency
- Team Development
- Live chat support
- Medical terminology knowledge
Timeline
Customer Service Representative
Omnicare LLC
11.2017 - Current
Certificartion - Medical Billing/Coding
Professional Skills Institute