Sandy Contreras
Los Angeles,CA
Summary
Motivated and experienced supervisor and customer service professional with over 6 years of experience in fast-paced environments. Strong leadership abilities, with a proven track record of training and managing a team to deliver superior service. I am seeking to leverage my skills in organization, problem-solving, and vendor management in an office manager role to drive team success and improve operational efficiency.
Overview
12
12
years of professional experience
Work History
Supervisor
Copart
03.2021 - Current
- Managed and supported coaching of staff on Call For Release procedures, ensuring adherence to seller instructions and standard protocols; conducted daily call audits to maintain compliance.
- Supported multiple deployments as a member of CAT Reserve Team, coordinating with home team for ongoing needs and support.
- Achieved low abandonment rate and assigned to clear dates on assignments for fiscal year targets.
- Led employee performance evaluations and provided strategic direction to team members on responsibilities and annual objectives.
- Resolved customer service issues to enhance client satisfaction and loyalty
- Distributed daily productivity reports to track goal achievement and uphold performance standards.
- Demonstrated flexibility and readiness to travel as required for job responsibilities
Team Lead Trainer
Concorde Communications
01.2016 - 07.2021
- Answered incoming calls, greeted callers, provided information, transferred calls, and took messages as needed.
- Demonstrated excellent administrative, communication, and computer skills while ensuring efficient office operations. Delivered exceptional customer service by addressing queries, resolving issues, providing information, and handling complaints effectively.
- Trained new employees on company software, ensuring a smooth onboarding process.
- Performed clerical duties, including typing, proofreading, accepting orders, scheduling appointments, and sorting mail.
Customer Service Representative
SS MOTORS
02.2013 - 10.2015
- Developed innovative solutions to address customer concerns, ensuring satisfaction and effective issue resolution.
- Consistently met deadlines and schedules with minimal supervision, demonstrating strong time management skills. Performed administrative functions with high accuracy and efficiency, actively listening and following instructions to ensure timely completion.
- Managed and maintained supply and support systems, including literature, display materials, pricing references, and contracts.
Education
High School Diploma -
Manual Arts High School
Los Angeles, CA06-2009
Skills
Strong ability to prioritize tasks and stay focused on key issues to drive efficient solutions
Quick learner with the ability to master new concepts and adapt to evolving challenges, performing well under pressure
Proficient in Microsoft office Suite (word, excel), adobe and DocuSign
Typing Speed 64 WPM ensuring efficient data entry and document management
Bilingual
Timeline
Supervisor
Copart
03.2021 - Current
Team Lead Trainer
Concorde Communications
01.2016 - 07.2021
Customer Service Representative
SS MOTORS
02.2013 - 10.2015
High School Diploma -
Manual Arts High School
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