Sandy Del Rello

• Provided exceptional customer service by greeting and assisting clients, ensuring a welcoming environment.
• Managed client communications via phone, email, and in-person interactions, answering inquiries about services, pricing, and appointments.
• Scheduled appointments and follow-up visits for veterinary services, ensuring efficient office flow.
• Coordinated with veterinarians and technicians to relay client instructions and provide information regarding procedures and treatments.
• Processed payments and managed patient billing, ensuring accurate financial records and transactions.
• Educated clients on preventive care, vaccinations, and health concerns for their pets.
• Maintained client records in the hospital's management system, ensuring confidentiality, and up-to-date information.
• Assisted with inventory management, restocking office, and medical supplies as needed.
• Handled sensitive situations with professionalism and empathy, addressing client concerns and complaints in a timely manner.
• Reviewed lab work results through Antech and Veterinary Molecular Diagnostics, placing them in the system for the appropriate DVM's review and action.

• Handled inbound and outbound calls to schedule patient appointments, confirm details, and provide information on services.
• Delivered excellent customer service by addressing patient inquiries, resolving issues, and ensuring satisfaction.
• Assisted with managing patient information, including updating records and verifying insurance details.
• Provided information on cosmetic dental procedures, pricing, and financing options.
• Coordinated with dental staff to ensure smooth patient flow and timely appointments.
• Managed high call volumes in a fast-paced environment while maintaining professionalism.
• Followed up with patients to confirm appointments, send reminders, and collect necessary information before visits.
• Utilized call center software to track interactions, update records, and ensure compliance with office protocols.
• Transitioned into county work to support pandemic response, assisting patients in navigating COVID-19 testing processes.
• Scheduled appointments for patients seeking COVID-19 testing, ensuring accurate and timely bookings.
• Supported communication efforts by relaying essential COVID-19 information to patients, ensuring they were well-informed of protocols and next steps.

• Greeted and seated guests in a friendly and efficient manner, ensuring a welcoming atmosphere.
• Managed waitlists and reservation systems, optimizing seating arrangements to minimize wait times.
• Provided guests with menus, answered questions, and made recommendations as needed.
• Assisted in managing customer flow, ensuring timely seating, and smooth transitions between dining areas.
• Handled customer inquiries and concerns, escalating to management when necessary.
• Maintained a clean and organized host area, ensuring all materials were stocked and ready for use.
• Performed routine maintenance and upkeep of restaurant facilities, ensuring a safe and clean environment.
• Assisted with setting up and maintaining dining areas, including cleaning and resetting tables.
• Managed waste disposal and ensured that trash was regularly removed from public and staff areas.

• Managed the cleanliness and presentation of the buffet area, ensuring it was well-stocked, and visually appealing.
• Replenished food items as needed, ensuring that freshness and proper food safety standards were maintained.
• Assisted guests in selecting food, providing guidance on menu items, and special offerings.
• Monitored the buffet for spills, crumbs, and other debris, promptly cleaning and sanitizing surfaces.
• Coordinated with kitchen staff to communicate customer needs, and ensure timely food restocking.
• Assisted with food preparation and garnishing, ensuring all items met quality standards.
• Provided exceptional customer service, addressing guest inquiries, and resolving any issues promptly.
• Maintained a clean and organized dining environment, including cleaning tables, and assisting with seating.

Continuous professional development through workshops and community involvement, with the completion of the following workshops:

• Organizational Time Management.
• Work Ethics.
• Preventing Sexual Harassment in the Workplace.
• National Retail Federation Foundation Customer Service.