Sandy D. Eubanks
Los Angeles,CA
Summary
I am efficient and detail-oriented, with 10+ years of leading customer service skills and cash handling. I have a strong background in developing effective merchandise and product placement and seek more experience in a mid-level management team.
Overview
19
19
years of professional experience
Work History
Hostess/Server
Chilis's Bar and Grill
11.2022 - 11.2024
- Managed guest seating arrangements to optimize flow and minimize wait times.
- Provided exceptional customer service by addressing inquiries and resolving concerns promptly.
- Coordinated with kitchen staff to ensure timely meal delivery and accuracy of orders.
- Trained new team members on best practices for guest interaction and restaurant procedures.
- Monitored dining area for cleanliness, ensuring a welcoming environment for guests.
- Led initiatives to enhance guest experience through personalized service and attention to detail.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
Caretaker
In-Home Support Services (IHSS)
08.2007 - 08.2015
- Shopped and prepared meals for clients based on their dietary needs and restrictions.
- Drove clients to their doctors' appointments and other necessary destinations.
- Kept home clean and organized, budgeted funds, and paid bills on time.
- Excellent active listening and communication skills and attention to detail while multitasking throughout the workday.
Processor
Marshalls
02.2006 - 12.2006
- Receiving and unpacking merchandise, handing, tagging, and preparing clothing for the sales floor.
- Created merchandise and product placement displays.
- Received cash, checks, credit cards, vouchers, or automatic debit payments.
- Help customers find the products' location and greet them as they enter the establishment.
Education
Some science coursework
University of Phoenix
OnlineGeneral Education Development (GED) - undefined
Maxine Waters Employment Preparation Center
Los Angeles, CA06.2026
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Cleaning and sanitation
- Customer service expertise
- Detail-oriented
- Interactive communication skills
- Greeting guests
- Exceptional communication
- Guest engagement
- Cleanliness maintenance
- Hospitality service expertise
- Complaint handling
- Guest complaint resolution
- Table bussing
- Special requests handling
- Food running
- Seating arrangements
- Guest seating
- High volume dining
- Upselling
- Organizational skills
- Conflict resolution
- Table preparation
Websites
Timeline
Hostess/Server
Chilis's Bar and Grill
11.2022 - 11.2024
Caretaker
In-Home Support Services (IHSS)
08.2007 - 08.2015
Processor
Marshalls
02.2006 - 12.2006
Some science coursework
University of Phoenix
General Education Development (GED) - undefined
Maxine Waters Employment Preparation Center